Arro Manriquez
Portland,OR
Summary
Dynamic leader with proven expertise in staff management and customer service excellence, honed at Verde Cocina and other notable venues. Skilled in complex problem-solving and effective communication, I've significantly enhanced customer satisfaction and team performance. Expert in budget control and performance evaluations, my approach boosts efficiency and fosters a collaborative environment. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Manager/Bartender/Server
Verde Cocina
06.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender/Server
Sinju
01.2017 - 06.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Avamere
05.2008 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Arts - Ministry
International College of Christian Ministry
Portland, OR06.2017
Bachelor of Arts - Sociology
Portland State University
Portland, OR06.2019
High School Diploma -
Mcnary High School
Keizer, OR06.2009
Skills
Team Leadership
Verbal and written communication
Staff Management
Catering events manager and coordinator
Performance Management
Sales Techniques
Schedule Preparation
Performance Evaluations
Marketing
Teamwork and Collaboration
Customer Service
Decision-Making
Effective Communication
Timeline
Manager/Bartender/Server
Verde Cocina
06.2020 - Current
Bartender/Server
Sinju
01.2017 - 06.2020
Server
Avamere
05.2008 - 01.2016
Bachelor of Arts - Ministry
International College of Christian Ministry
Bachelor of Arts - Sociology
Portland State University
High School Diploma -
Mcnary High School