Arron Lockhart
Boise,ID
Summary
Dynamic professional with a proven track record at Direct TV, excelling in resolution and problem-solving. Adept at data analysis and quality assurance, I fostered customer loyalty through effective communication, troubleshooting and issue resolution. My organizational skills and technical support expertise drive successful outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loyalty Agent
Direct tv
Boise, ID
02.2022 - 06.2024
- As a loyalty agent, I worked on cultivating and retaining ongoing customers by taking an empathetic and knowledgeable approach to persuade customers to maintain their services with the company.
- Through complex issue resolution and the process of effective communication, I sustained customer satisfaction and build a continuing relationship.
- Handled incoming requests from customers and clients, and/or inquiries concerning services and products.
- Reported problem areas, assisted with billing concerns, and updated customer information and/or service.
- Multitasked by maintaining a conversation, while troubleshooting, and reviewing guidelines.
- Followed company policy and criteria to complete each contact with the customer successfully and with satisfaction.
Phlebotomist
Path Group, Dr. Goodman Dermatology
Roswell, GA
08.2017 - 03.2020
- Worked independently without supervision
- Successfully screened/identified patients
- Performed phlebotomy and venipuncture
- Collected physician ordered specimens
- Processed patient data electronically and on paper
- Properly labeled and store collected specimens for testing
- Ordered supplies, reschedule patients when necessary
- Tended to patient’s reaction prior during and after blood sample collection
- Educated and inform patients of procedures and paperwork
- Stored patient insurance into organized system
Collection Specialist I
American Red Cross
Boise, ID
03.2011 - 11.2016
- Collected and processed specimens
- Understood and practiced quality control
- Performed routine medical laboratory tests, including draw of blood samples and pheresis
- Monitored, screened and troubleshooting of analytical equipment
- Utilized lab instruments to perform numerous tests simultaneously
- Prepared reports on test results
- Demonstrated experience in lab techniques, including processing of platelets
Education
Bachler Degree - information of technology
Day0 Cyber-security Institute
Remote05-2024
Associate degree - Medical Specialties
Steven Henagar College
Boise, ID01.2011
Skills
- Data analysis
- Database management
- Network security
- Customer service
- Quality assurance
- Regulatory compliance
- Organizational skills
- Problem solving
- Critical thinking
- Technical support
- Network troubleshooting
- Data entry
- Team collaboration
- Cybersecurity expertise
- IT troubleshooting
- Document indexing
- Information retrieval
- Malware analysis
- Encryption algorithms
- Cybersecurity frameworks
- Security information systems
Certification
- Pending Cyber Security Analyst Certification
- Client Retention Award
Timeline
Loyalty Agent
Direct tv
02.2022 - 06.2024
Phlebotomist
Path Group, Dr. Goodman Dermatology
08.2017 - 03.2020
Collection Specialist I
American Red Cross
03.2011 - 11.2016
Bachler Degree - information of technology
Day0 Cyber-security Institute
Associate degree - Medical Specialties
Steven Henagar College