Jae Freeman
San Antonio,TX
Summary
Driven and detail-oriented professional, honed through resolving customer complaints and fostering positive experiences. Excelled in relationship building and critical thinking, significantly enhancing visitor engagement at Nebraska Wesleyan University's Art Gallery.
Overview
3
3
years of professional experience
Work History
Loyalty Agent
IBEX Global
06.2024 - 07.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Art Gallery Assistant
Nebraska Wesleyan University
04.2023 - 05.2024
- Greeted visitors upon walking in
- Helped guide visitors around gallery
- Kept track of visitors throughout shift
- Opened and closed gallery
Cashier
Ideal Market
05.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Psychology
Nebraska Wesleyan University
Lincoln, NE05.2024
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Relationship Building
- Critical Thinking
- Polite communication skills
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Loyalty Agent
IBEX Global
06.2024 - 07.2024
Art Gallery Assistant
Nebraska Wesleyan University
04.2023 - 05.2024
Cashier
Ideal Market
05.2021 - 01.2022
Bachelor of Arts - Psychology
Nebraska Wesleyan University