Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arron Ware

Klein,TX

Summary

Dynamic customer service professional with a proven track record at my previous employer, adept at problem-solving and interpersonal communication. Excelled in managing high call volumes, enhancing customer satisfaction through effective issue resolution and empathy. Skilled in data entry and maintaining professionalism under pressure, contributing to increased loyalty and repeat business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

Klein Custom Pools & Pool Care
03.2025 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative

Relax Vine LLC
06.2020 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Billing Representative – National Remote

Liberty Mutual
01.2017 - 06.2020
  • Reviewed and solved account and billing discrepancies.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.

Education

Communications -

Panola College
Carthage, TX
06-2012

Carthage High School
Carthage, TX
05-2008

Skills

  • Problem-solving skills
  • Data entry
  • Verbal and written communication
  • Interpersonal skills
  • Resolving issues
  • Customer support
  • Customer service
  • Documentation and reporting

Certification

  • Certified Customer Experience Professional (CCXP)

Timeline

Call Center Representative

Klein Custom Pools & Pool Care
03.2025 - Current

Customer Service Representative

Relax Vine LLC
06.2020 - 03.2022

Billing Representative – National Remote

Liberty Mutual
01.2017 - 06.2020

Communications -

Panola College

Carthage High School

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