Arryah Caplan
Tuttle,OK
Summary
Proven leader with a robust background in security and law enforcement, notably at CoreCivic. Excelled in high-pressure environments, demonstrating exceptional conflict management and organizational skills. Achieved significant improvements in operational efficiency and safety protocols. Skilled in Microsoft Office and adept at leveraging intelligence and law enforcement experience to enhance team performance and facility security.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Treatment Specialist
OKCYC-Norman, OK
Norman
01.2024 - Current
- Executed intake processes in accordance with established protocols
- Responsible for searching and maintaining records on all residents
- Ensured the fulfillment of juveniles' health, safety, and recreation requirements
- Responsibly managed incoming calls on telephone and interoffice communication system, effectively routing calls and handling requests
- Prepared daily activities and schedule in accordance with program requirements.
- Operate and maintain the security and integrity of the Center
- Ensured the cleanliness and upkeep of the Building's physical condition
- Performs other related duties as assigned.
- Consistently applied rule enforcement while respecting individual rights.
Jailer
Sutton County Sheriff's Office-Sonora, TX
Sonora
03.2023 - 12.2023
- Monitor inmates, according to departmental policies, regulations, and procedures, to prevent escape or violence
- Conducted thorough searches of inmates and cells to locate weapons, valuables, and drugs.
- Inspect mail for contraband
- Took custody of prisoners and escorted them to destinations both inside and outside the facility.
- Booking/Intake: Record information, such as prisoner identification, charges, and incidences of inmate disturbance.
- Performed security rounds regularly to ensure the facility is secure.
- Managed paperwork related to prisoner files, including incident reports and medical records.
- Maintained control over inmates, monitored their activities and safety, and enforced regulations.
Correctional Officer
CoreCivic-Eden, TX
Eden
09.2022 - 02.2023
- Maintain order and provide security
- Directly supervised inmates/residents across various activities within a correctional facility
- Employ Pressure Point Control Tactics (PPCT)
- Verbal and physical de-escalation techniques.
- Ensured facility order by conducting necessary searches, shakedowns, head counts and pat downs.
- Utilized appropriate force in response to disturbances, adhering to departmental regulations and guidelines.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Made periodic patrols of quarters and work areas and initiated counts of inmates at regular and irregular intervals.
- Supervised inmate workers assigned to various tasks throughout the facility.
- Searched cells or living quarters for contraband and unapproved items.
Barista
NobiliTea-San Angelo, TX
San Angelo
06.2022 - 01.2023
- Maintain a calm demeanor during periods of high volume
- Followed recipe instructions to prepare a variety of beverages
- Receive and process all payments (cash and credit card)
- Maintained cleanliness in the bar area
- Educated customers on drink menu's and made proper recommendations based on preferences.
- Up-selling special items.
- Assisted in the opening and closing tasks of cleaning cafe areas and setting up displays.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Followed safety and sanitation regulations to maintain a clean and healthy environment.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Presented and explained drink menu, answering questions to educate customers.
Front Desk Receptionist
Torque Haircuts for Men-San Angelo, TX
San Angelo
07.2021 - 09.2021
- Greeting and welcoming guests
- Directing guests and answering their questions
- Contributing to the team by accomplishing tasks as needed
- Answering the telephone; taking and relaying messages; providing information to callers
- Managing digital and hard-copy filing systems.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Security Specialist/Asset Protection
Target-Anaheim, CA
Anaheim
11.2019 - 01.2020
- Ensured team and brand safety
- Utilized strategic approaches
- Handled security incident responses and documentation
- Provide assistance with merchandise recoveries and apprehensions
- Implemented theft prevention measures
- Perform receipt checks
- Customer Service
Blackout/Operations
Knott's Berry Farm-Buena Park, CA
Buena Park
09.2019 - 11.2019
- Ensured safety of actors during performances
- Managed guest behavior and enforced regulations by providing escorts
- Ensured the safe evacuation of guests from the maze in emergency situations
- Customer Service/Relations.
Education
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2019
Skills
- Military Experience
- Security
- Microsoft Word
- Conflict management
- Customer service
- Law Enforcement
- Upselling
- Sales
- Leadership
- Microsoft Office
- Organizational skills
Certification
- First Aid Certification
- CPR Certification
Additional Information
I am currently taking a 90 Hour Real Estate Pre-licensing course.
Timeline
Residential Treatment Specialist
OKCYC-Norman, OK
01.2024 - Current
Jailer
Sutton County Sheriff's Office-Sonora, TX
03.2023 - 12.2023
Correctional Officer
CoreCivic-Eden, TX
09.2022 - 02.2023
Barista
NobiliTea-San Angelo, TX
06.2022 - 01.2023
Front Desk Receptionist
Torque Haircuts for Men-San Angelo, TX
07.2021 - 09.2021
Security Specialist/Asset Protection
Target-Anaheim, CA
11.2019 - 01.2020
Blackout/Operations
Knott's Berry Farm-Buena Park, CA
09.2019 - 11.2019
High School Diploma -
Eleanor Roosevelt High School
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