Arsenio Amadis
New York ,NY
Summary
Experienced with over 20 years of experience in customer satisfaction positions. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
11
11
years of professional experience
Work History
Mate (assistant Manager)
Trader Joe's
09.2016 - Current
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Developed team communications and information for [Type] meetings
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Unloaded incoming products worth up to $ [Amount] and moved boxes to staging areas, sorted items and transported to final storage locations
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
- Examined incoming materials and compared to documentation for accuracy and quality
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
Licensed Cosmetologist
Marie Bove Salon
06.2014 - 02.2019
- Offered highly skilled and diverse salon services to over [Number] daily customers, including cuts, color services and extensions
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Created memorable customer experiences by including special services such as head and neck massages during appointments
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
Education
Associate of Arts - Business Administration
Devry
New York Mills, NYCarsten Institute of Cosmetology- New York
New York, NY09.2010
Skills
In working in the customer satisfaction field , I have developed in many areas on how to improve and learn for a greater service Customer satisfaction changes with time and advancement in technology , I assure to always find the proper venues to keep up to date with all the tools
Timeline
Mate (assistant Manager)
Trader Joe's
09.2016 - Current
Licensed Cosmetologist
Marie Bove Salon
06.2014 - 02.2019
Associate of Arts - Business Administration
Devry
Carsten Institute of Cosmetology- New York
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