Arsh Alouck
Dehradun,Uttrakhand
Summary
Dedicated Management Trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of Hospitality. Enthusiastic application of energy and knowledge toward optimizing operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Management Intern
Santa Catalina Island Company
Avalon, CA
08.2023 - Current
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Intern
Kenilworth hotels and resort
Kolkata, West Bengal
03.2022 - 07.2024
- I got a chance to get train all four major department.
- Assist in the set-up preparation and provide service duties foe function as required.
- Deal with guest complaints in a friendly and efficient manner, Ensuring guest satisfaction at all the time ensure that any guest complaints and comments reported Management.
- Ensure all the area is clean ans well presented all the times and assist with cleaning and housekeeping duties.
Education
Bachelor of Science - Hospitality Administration And Management
GuruNank Institute of Hotel Management.
Kolkata06-2023
Skills
- Operations Management
- Inventory Control
- Customer Service
- Staff Development
- Staff Supervision
- Staff Management
- Reservation Management
- Facility Maintenance
- Food and Beverage Management
- Guest Relations Management
- Networking and relationship building
- Complaint Handling
- Employee Scheduling
Certification
- RBS Alcoholic beverage Control (California) certification.
- State Food Safety California food handlers certification.
- Bizz quiz winner 2019
- Best all-rounder 2019-2020 Heritage Cricket T20 tournament.
Accomplishments
J1 Exchange program Participate 2023-2024.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Management Intern
Santa Catalina Island Company
08.2023 - Current
Intern
Kenilworth hotels and resort
03.2022 - 07.2024
Bachelor of Science - Hospitality Administration And Management
GuruNank Institute of Hotel Management.
- RBS Alcoholic beverage Control (California) certification.
- State Food Safety California food handlers certification.
- Bizz quiz winner 2019
- Best all-rounder 2019-2020 Heritage Cricket T20 tournament.
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