Arshawnda Neely
Fifth Third Bank
3213 Roesch Blvd,Ohio
13
years of professional experience
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing a ten year background in maintaining customer satisfaction and contributing to company success. Dedicated to ensuring customer happiness. Able to excel in a fast paced work environment and work well individually and in a group setting. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Work History
Senior Reconciliation Analyst
5 Years 7 Months- Highly skilled financial professional with extensive experience leading complex reconciliation processes across cash, securities, and general ledger accounts.
- Specializing in auto loans, lines of credit, equity loans, and unsecured loans.
- Demonstrated expertise in identifying and resolving discrepancies, strengthening internal controls and regulatory requirements.
- Known for developing efficient reconciliation frameworks, mentoring junior analysts, and partnering with cross-functional teams to deliver accurate financial reporting and process improvements.
- Proficient in reconciliation software, and advanced Excel, with a proven track record of improving accuracy, reducing risk, and driving operational excellence.
- Highly knowledgeable in product cancellations with auto loans such as GAP refunds and extended warranty cancellations.
Customer Service Representative
5 Years 3 Months- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Daily cash handler dealing with large quantities of cash for check cashing customers.
- Responsible for opening and closing store front.
- Answered customer telephone calls promptly and in appropriate manner.
- Handled multiple customer accounts daily .
- Helped customers with short and long term personal loans as well as establishing lines of credit.
- Responsible for pulling daily reports and balancing the store.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered constant flow of customer calls also while dealing with customers face to face.
Team Leader
2 Years 4 Months- Followed strict safety guidelines regarding food.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Led team members while providing exceptional customer service.
- Greeted and helped guests.
- Cross-trained and provided back up for customer service managers.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Took customer orders promptly.
- Handled cash drawer.
Education
- Criminal Justice
High School Diploma
Skills
Quick learner
Recordkeeping strengths
Creative problem solving
Key holder experience
Good listening skills
Professional telephone demeanor
Complaint resolution
Excellent time management skills
People-oriented
Detail-oriented
Self-sufficient
Rapid data entry skills
Calm and Professional Under Pressure
Responding to Difficult Customers
Multitasking and Prioritization
Understanding Customer Needs
Education
Some College (No Degree)
Timeline
Senior Reconciliation Analyst
Fifth Third Bank
01.2020 - 08.2025Read More
Customer Service Representative
CheckSmart
09.2014 - 12.2019Read More
Team Leader
McDonald's
04.2012 - 08.2014Read More
Fairfield High School
High School Diploma
Read More
Post University
from Criminal Justice
Read More