ARSHEEL MERCHANT
Houston,TX
Summary
Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations. Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature. Seasoned product manager well-versed in Agile frameworks and leading daily scrum meetings. Bringing 8+ years' experience leading teams, projects and schedules to achieve demanding objectives. Excellent communication, planning and prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Release Manager-PMO
Verizon Digital Services GTX-GTS
New York, NY
02.2023 - Current
- Coordinated scheduled releases and updates.
- Created presentations and infographic for platform release enhancement communications.
- Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
- Collaborated with project developers, quality assurance team members and business analysts.
- manages the software delivery life cycle from planning to deployment.
- Responsible for planning release grooming and the overall release lifecycle, managing risks that may affect release scope, communicating project plans and changes, measuring capacity of all verticals and monitoring progress.
- Ensuring releases are delivered within budget and requirements, and managing relationships and coordinating projects between different teams.
Project Manager, PMO
Mercedes Benz MBUS
Atlanta, GA
05.2022 - 01.2023
- Achieved project deadlines by coordinating with contractors to manage performance.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Plans, organizes and implements technical projects for a company or client.
- Responsible for coordinating production releases and roll-outs, delegating tasks to the necessary employees and presenting on projects’ progress and results.
- Communicate with stakeholders, manage project budgets, lead risk management and mitigation efforts, and gather, analyze, and report IT metrics.
Scrum Master
Harley Davidson
07.2020 - 04.2022
- Facilitated web application development amongst a team of initially 30 people who were completely new to Agile
- This process involved close collaboration with the Agile Coach to break teams up into two individual teams
- As the Agile Leader, assessed the team/organization Agile maturity to help coach the team to the highest level of maturity at a sustainable pace
- Facilitated conflict resolution, planning, and decision making between the team
- Assisted Agile Coach in created Agile training program and materials
- Led and delivered the Agile training program on both a team and organizational level
- Coached team members as well as decision makers on Agile principles and what a self-organizing team should look like
- Worked closely with both onshore and offshore teams, assigning separate times for meetings with the offshore teams to help remove impediments
- These meetings resulted in successfully improving some of the struggles they were facing as well as promoting new ideas for scrum teams across the organization
- Educated and reinforced scrum methodology and agile framework to team members and key stakeholders who were resistant to change.
Scrum Master
Capital One
05.2018 - 07.2020
- Facilitated the project team in development and enhancement of a web-based CRM and eProcurement Web application, service-tracking Website
- Facilitated Daily Scrum Meetings and Monthly Reviews meetings
- Conducted sprint retrospective and followed up on action items for continuous improvement
- Assisted team to remove impediments by having an understanding the control and release processes
- Built relationship with Product owner and other stakeholders to facilitate team's interaction with them
- Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
- Coached team members on Agile principles and providing general guidance on the methodology
- Continuously learned Agile/Scrum techniques and shared findings with the team
- Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
- Facilitated getting the work done without coercion, assigning, or dictating the work
- Making sure that all requirements are met through story grooming/ story mapping
- Facilitating all showcase to Senior Scrum Master, stakeholders and gaining acceptance
- Provided all support to the team using a servant leadership style whenever possible and led by example
- Updated Agile-tracking systems to provide transparency on product and sprint backlogs.
Scrum Master
Transunion
Chicago, IL
05.2016 - 04.2018
- Facilitated the project team in development of a web-based application providing online and phone-based services to customers
- Helped the Product Owner create the Product Backlog with Features and User Stories
- Worked closely with project owner in backlog management and continuous delivery of features
- Facilitated Scrum Ceremonies including PI Planning, Sprint Planning, Daily Standups, and Retrospectives, stakeholder meetings, and software demonstrations
- Protected the team from outside distractions, impediments or team conflicts, and maintained focus on product backlog and project timeline
- Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
- Generated and presented Iteration Burndown and velocity charts toIT leadership, Sponsors and Product
- Owner
- Protected the team from over-commitment, prioritized resolution of defects/bugs as evidenced by the on- time delivery of major initiatives
- Communicatedwith other management, engineers, product managers and support specialists on product issues
- Team was also implementing member segmentation for target countries by communicating with consumer and investment banking leadership on scheduling product launching.
Senior Business Analyst
JP Morgan Chase
Columbus, OH
02.2015 - 05.2016
- Supports Program Manager and Workstream Leads on budget tracking, updating project plans, ad hoc requests, dashboard and Executive reporting and presentations
- The total technical remediation program budget was 20 M and worked on projects and supported the PM on managing project budget of 5 M
- Coordinated vendor selection activities including RFP’s, evaluation criteria and end-user evaluation sessions
- Consolidate the True up budgets for the project
- Presented the Forecasted and actual budget scenario for every month
- Responsible for coordination, status reporting, and stability of project-oriented work efforts
- Managed project plan; updated risks and mitigation plan; ensured quality and comprehensiveness of test plans
- Coordinated UAT effort including coordination of test scenarios; securing testers; lead sessions;logged all
- UAT items and followed-up on their closure
- Facilitated Change Management, Stakeholder Analysis, and Risk Assessment
- Coordinates and consolidates feedback on project documents to ensure consistency and improve efficiencies
- Managed Team SharePoint site with project documents, Issues, Risks and Decision Logs
- Serve as the single point of contact for addressing project risks and issues, as well as implementing changes in schedules and budgets as needed to complete projects on time.
Education
Bachelor’s - accounting & Finance
Business Analyst Certificate – - undefined
Certified Scrum Master – - undefined
Skills
JIRA, MS OFFICE (EXCEL, WORDundefined
Timeline
Release Manager-PMO
Verizon Digital Services GTX-GTS
02.2023 - Current
Project Manager, PMO
Mercedes Benz MBUS
05.2022 - 01.2023
Scrum Master
Harley Davidson
07.2020 - 04.2022
Scrum Master
Capital One
05.2018 - 07.2020
Scrum Master
Transunion
05.2016 - 04.2018
Senior Business Analyst
JP Morgan Chase
02.2015 - 05.2016
Bachelor’s - accounting & Finance
Business Analyst Certificate – - undefined
Certified Scrum Master – - undefined
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