Summary
Overview
Work History
Skills
Timeline
Generic

Arshian Padganeh

Mission Viejo,CA

Summary

Innovative Systems Engineer dedicated to delivering cutting-edge solutions to clients. Polished in providing strategic direction to engineering teams to develop and execute value-added technical solutions. Proficient in Windows Desktop and Server OS, Sonicwall and Cisco Meraki.

Overview

7
7
years of professional experience

Work History

IT Support Specialist FR, T1, and T2

TechMD
Santa Ana, CA
08.2020 - Current
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, servers and printers for end users.
  • Resolved network connectivity issues with routers and switches.
  • Trained new employees on the use of computer systems and programs.
  • Performed regular maintenance checks on computer hardware components.
  • Implemented security measures to protect data from unauthorized access.
  • Assisted colleagues with complex IT problems or inquiries.
  • Developed procedures for installation, configuration and testing of IT products.
  • Responded promptly to service requests from staff members, including escalations from FR and T1s.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Delivered local and remote Tier 1 and Tier 2 IT support for hardware and software to company personnel.
  • Provided technical assistance in the development of business cases for proposed IT projects.
  • Managed multiple concurrent IT projects from initiation through implementation phases.

Lead Systems Engineer

Todi Inc.
Irvine, CA
01.2017 - 08.2020
  • Planned, implemented and integrated updated system-oriented projects.
  • Developed and tested installation of company-wide servers for printing, file storage and applications.
  • Studied network security logs to identify and eliminate possible outside and internal threats.
  • Defined technical integration strategy and developed integration plans.
  • Built and oversaw network infrastructure comprised of various virtual products.
  • Assisted customers by providing exemplary helpdesk service and support.
  • Designed, implemented and deployed infrastructure systems across company networks.
  • Wrote technical documentation for use in training manuals and support materials.
  • Assisted remote employees and made recommendations on how to handle system problems at home offices.
  • Made recommendations to improve technical practices.
  • Designed networks supporting 400+ users with security products, including firewalls, two-factor authentication and antivirus software.
  • Identified departmental needs and made suggestions regarding technical direction.
  • Tested systems during each step of implementation and deployment processes.
  • Provided status updates to those affected when issues came up.
  • Maintained security, backup, and redundancy strategies.
  • Assisted with designing information and operational support systems.
  • Handled troubleshooting tasks related to the components for Local Area Networks, Wide Area Networks and voice systems.
  • Identified bottlenecks and computer hardware issues through troubleshooting techniques.
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.

Skills

  • Infrastructure development
  • Windows Server
  • Server/network configuration
  • Storage network design
  • Client service and support
  • Proficient in Cisco Meraki and Sonicwall
  • Printers and peripherals
  • Mobile devices
  • Network Administration
  • Virtualization Technologies

Timeline

IT Support Specialist FR, T1, and T2

TechMD
08.2020 - Current

Lead Systems Engineer

Todi Inc.
01.2017 - 08.2020

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Arshian Padganeh