Arshiya Peer
Chicago,IL
Summary
Adept IT Manager with a proven track record at Medivision Superspecialty Hospital, enhancing operational efficiency and reducing downtime through innovative IT solutions and technical troubleshooting. Skilled in Machine Learning, Network Administration and fostering team development, I've driven significant cost savings and improved system reliability. My approach emphasizes strategic problem-solving and effective team leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Manager
Medivision Superspecialty Hospital Private Limited
03.2018 - 12.2021
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Senior IT Analyst
Intelenet Global Services Private Limited
05.2016 - 12.2017
- Enhanced system efficiency by streamlining IT processes and implementing automation tools.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
- Undertake analysis of products including diagnosis and correction of faults, by escalating them to product specialist.
- Developed comprehensive documentation and provided training materials to support system adoption by staff members.
Education
Master of Science - Information Technology Management
Indiana Wesleyan University
Florence, KY08.2024
Bachelor of Science - Electronics And Communication Engineering
Jawaharlal Nehru University
Hyderabad, India05.2013
Skills
- Network Administration
- Cloud Computing
- Data Manipulation and Analysis
- Clustering Methods
- Basics- SQL
- Team Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved administrative errors which led to successful implementation of an Electronic Health Record system that improved patient data accessibility.
- Optimized IT infrastructure by consolidating servers and transitioning to cloud services achieving a 20% reduction in overall IT operational costs.
- Developed comprehensive training programs for clinical staff on new technology, resulting in 30% improvement in technology adoption rates.
Certification
- Received certificate of appreciation as Best Triager at Intelenet Global Services Private Limited.
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Playing Sports
- Volunteering
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- I enjoy sketching,drawing and acrylic painting, which helps improve my creativity and attention to detail
- Homelessness Outreach
Timeline
IT Manager
Medivision Superspecialty Hospital Private Limited
03.2018 - 12.2021
Senior IT Analyst
Intelenet Global Services Private Limited
05.2016 - 12.2017
- Received certificate of appreciation as Best Triager at Intelenet Global Services Private Limited.
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Master of Science - Information Technology Management
Indiana Wesleyan University
Bachelor of Science - Electronics And Communication Engineering
Jawaharlal Nehru University
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