Art Sanchez
Colton,CA
Summary
Personable and dedicated Service Manager with extensive experience within the retail industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Manager
Stater Bros. Markets
Colton, CA
02.2018 - Current
- Created a pleasant atmosphere while maintaining safety and promoting productivity as a Service Manager.
- Led a team of 40+ teammates and managed a diverse group of roles and responsibilities to prioritize the company's vision, teammates, and customers' satisfaction.
- Oversaw store budget, labor expenses, financial reports, and key performance indicators to maintain profitability.
- Established regular communication with suppliers and vendors to strengthen buyer-supplier relationships, modify orders as needed, and ensure timely product delivery.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Answered customer inquiries by phone and in person.
Automotive Audio Technician
Jake's Audio LLC.
Colton
03.2020 - 07.2022
- Develop strategies for improving overall sound quality based on feedback from clients.
- Spoke with customers to discuss the nature of malfunctions and explain possible issues and repair plans.
- Created customized wiring diagrams for complex installations.
- Programmed aftermarket radios to work with vehicle electronics.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Developed and maintained relationships with existing customers to ensure repeat business.
Student Office Assistant
Grand Terrace High School
Grand Terrace, CA
01.2019 - 05.2019
- Assisted students with registration forms and questions regarding their classes.
- Conducted data entry of student records into the computer system.
- Organized office supplies, materials, and equipment for efficient use by my assigned administrator.
- Informed students of upcoming events on campus such as lectures, workshops, and meetings.
- Managed multiple tasks simultaneously while meeting deadlines in a fast-paced environment.
- Managed multiple tasks simultaneously in a fast-paced environment.
Education
Bachelor of Business Administration: Management Concentration -
California State University, San Bernardino
Associates of Business Administration -
San Bernardino Valley College
Skills
- Expert in Microsoft Office
- Team Collaboration and Leadership
- Budget Control
- Customer Service
- Inventory Management
- Relationship Building
- Service Quality Management
- Multiple Priorities Management
- Conflict Resolution
- Data Analytics
Affiliations
I'm pursuing my private pilot's license in hopes to able to fly modern single-engine aircraft and helicopters. I enjoy weekend canyon rides on my bike, and I have a passion for outdoor cooking.
References
References available upon request.
Timeline
Automotive Audio Technician
Jake's Audio LLC.
03.2020 - 07.2022
Student Office Assistant
Grand Terrace High School
01.2019 - 05.2019
Service Manager
Stater Bros. Markets
02.2018 - Current
Bachelor of Business Administration: Management Concentration -
California State University, San Bernardino
Associates of Business Administration -
San Bernardino Valley College