Arta Gjokaj BS., MS.
Utica,MI
Summary
Dynamic and result oriented professional with 2 years of experience in management and 4 years of customer service. Proficient in managing operations, overseeing staff, and implementing process improvements to overall enhance efficiency. Strong knowledge pertaining to electronic health records, medical terminology, and regulatory compliance. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Holds both a Bachelors of Health Science and a Masters of Health Service Administration that have exceptionally advanced personal knowledge of the healthcare field. Seeking to utilize expertise in management and education skills to apply into dynamic healthcare settings.
Overview
7
7
years of professional experience
Work History
Laboratory Customer Service Representative
Beaumont Hospital
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, focusing on specifics needs and wants of both patients and clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction via SoftExpress.
- Applied updated Laboratory guidelines to continuously improve quality and integrity of patient care.
- Guided clients on specific requirements for particular specimen collection criteria.
- Transmitting information and requests to customers; patient reports, requisitions, and fax via Epic.
- Reporting patient critical and stat laboratory results to providers, promptly assessing patient care for inpatients and outpatients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Analytics Intern
Oakland County Medical Control Authority
01.2023 - 05.2023
- Utilized Biospacial, EMS driven data-analytical platform to investigate Mental Health Transports in Oakland County.
- To collaboratively work with co-interns, as well as OCMCA staff to develop research spreadsheets for EMS transports to appropriate hospital per OCMCA protocol 1-8 Psychiatric Emergencies.
- Investigated Mental Health Transports for 3 hospitals in Oakland County, Ascension Oakland-Macomb, Corewell Health Farmington, and Trinity Health Oakland.
- Applied Oakland County EMS protocols to all cases to determine patient admission decisions.
- Collaborate with OCMCA staff to create combined research reports for OCMCA PSRO.
- Research report proposed to PSRO board to provide evidence to issue new protocol changes.
Product and Project Manager
Marble And Granite Works
05.2020 - 03.2022
- Coordinated project planning and execution with team members.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Maintained positive vendor relations to build strong partnerships.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed company accounting, inventory, payroll, tax filing, invoicing, bank account tracking, expense management, budgeting, payment processing, and accounts receivable and accounts payable management via QuickBooks.
- Ensures accurate processing of payroll updates including new hires and changes to pay rates.
- Maintaining quality both technological and paper filing systems for organizational functions.
Design/ Sales Consultant
Marble and Granite, Works
06.2017 - 05.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store QuickBooks systems to locate inventory and place special orders for customers.
- Responsible for all billing inquiries and payroll.
- Liaison for 15 key contractor accounts in Metro Detroit; introducing their customers to inventory and maintaining these relationships between contractor and customer.
- Advanced knowledge in Quick Books application.
- Exceeded set sales quotas by 20% each month.
- Consistently ranked as highest sales producer.
- Ensuring that the client is satisfied throughout duration of the design process and end product.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelors of Science - Health Science
Oakland University
Rochester, MIMaster of Science - Health Service Administration CAHME Accreditated
University of Detroit Mercy
Detroit, MISkills
- Office management
- Project Management
- Design & Sales Consulting
- Multi-Tasking
- Customer Service
- Interpersonal skills
- Report Preparation and Creation
- Data Evaluation
- Quality Control
- Data Mining
- Strong Analytical Skills
- Problem-Solving Skills
- Proficient in Quickbooks Accounting Microsoft Applications, Epic EHR, Soft Express Reporting Systems, and Biospacial EMS Analytics
Additional Information
- AWARDS AND ACKNOWLEDGEMENTS
- Oakland University: Albanian American Student Association, Member University Honors, Cum Laude Departmental Honors Student in School of Health Science.
- University of Detroit Mercy: University Honors, Magna Cum Laude
Timeline
Data Analytics Intern
Oakland County Medical Control Authority
01.2023 - 05.2023
Laboratory Customer Service Representative
Beaumont Hospital
03.2022 - Current
Product and Project Manager
Marble And Granite Works
05.2020 - 03.2022
Design/ Sales Consultant
Marble and Granite, Works
06.2017 - 05.2020
Bachelors of Science - Health Science
Oakland University
Master of Science - Health Service Administration CAHME Accreditated
University of Detroit Mercy