Artaisha Colter
Phoenix,AZ
Summary
Dedicated customer service and sales expert with over 15 years of experience providing personalized solutions and building long-term client relationships. Seeking an Inside Sales role at W. W. Grainger, Inc. to apply strong problem-solving and sales skills to enhance customer satisfaction and business growth.
Overview
14
14
years of professional experience
Work History
Customer Experience Representative
WW Grainger Inc.
Tempe, AZ
01.2021 - Current
- Handle high-volume inbound calls and inquiries
- Provide product information on a wide variety of products
- Take orders, resolve customer issues regarding billing and returns
- Answer Phone calls and inquiries concerning available programs and services
- Effectively perform in a fast-paced environment offering support and solutions to customers with professionalism and efficiency using the Grainger edge principals
Quality Assurance Specialist
Consumer Cellular
Tempe, AZ
01.2018 - 01.2021
- Evaluate recorded or live interactions against company scorecards, policies, and compliance guidelines
- Deliver actionable, constructive feedback to agents to enhance performance and communication skills.
- Participate in calibration meetings to ensure consistency in evaluation standards across the QA team.
- Recommend training initiatives and process enhancements based on performance data
Central Station Monitor
Guardian Protection Services
Tempe, AZ
01.2012 - 01.2018
- Cross trained in customer sales and relations and Central station monitoring
- Monitor residential and commercial security systems (fire, burglary, video) 24/7, verify alarm signals, and dispatch police, fire, or emergency services
- Document incidents, handling client communications, and performing system checks to ensure safety Upselling existing customer on a variety of security monitoring systems and services
Education
Associate of Arts - Business Management
Rio Salado Community College
Tempe, AZ05-2026
Skills
- Skilled in customer service and promoting effective business relationships
- Typing Speed 65 WPM
- Current technical skills in most common applications, 10 years plus including but not limited to SOE, SAP Sales Force Microsoft Office Suite: Excel, PowerPoint, Word, Access and Outlook; Quick Books
- Strong analytical and problem solving abilities
- Skilled in information-gathering, tracking, analysis, reporting and documentation
- Ability to organize, meet deadlines and meet quotas
- Excellent communication skills with a strong ability to build report with customers uncover their business needs and offer business solutions and benefits
Timeline
Customer Experience Representative
WW Grainger Inc.
01.2021 - Current
Quality Assurance Specialist
Consumer Cellular
01.2018 - 01.2021
Central Station Monitor
Guardian Protection Services
01.2012 - 01.2018
Associate of Arts - Business Management
Rio Salado Community College