Brittany Smith
Las Vegas,NV
Summary
Dynamic and results-driven customer service professional with over 10 years of experience enhancing customer interactions and driving satisfaction. Proven expertise in resolving complex issues and tailoring solutions to meet diverse client needs, fostering long-lasting relationships that promote loyalty. Strong communication skills and a deep sense of empathy consistently create positive customer experiences. Committed to delivering exceptional service while contributing to organizational success through innovative problem-solving strategies and a proactive approach to challenges.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative
Hollywood Park
03.2023 - Current
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Sales Associate
Walt Disney Parks
01.2018 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Promote store results by suggesting additional items to Guests to meet their
needs. Contribute to the high energy, fast paced environment that provides Guests
with an entertaining, fun and dynamic experience. - Quickly responded to inquiries from customers via phone or email, providing them
with accurate product information and expert advice. - Provided positive first impressions to welcome existing, new, and potential customers.
Clerk
United States Postal Service
07.2016 - 01.2018
- Sort outgoing and incoming mail via sorting program or manual distribution. Handle heavy containers of mail and parcels weighing up to 70lbs. Prolonged standing, walking, reaching, carrying and moderate to heavy lifting. Sales of stamps, loading and dispatching trucks, palletizing incoming load/outgoing loads ensuring it reaches proper entities.
- Process customer requests
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Process passport applications under oath administration.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Customer Agent
VXI Global Solutions
07.2015 - 07.2016
- Assist customers with billing inquiries and collections; Resolution. Troubleshoot technical equipment. Handle incoming requests from customers and provide accurate product information.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures per account research via personal computer
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions & transactions.
Sales Representative
Wireless Advocates
05.2014 - 07.2015
- Greet customers, answer inquiries, handle customer service issues, make suggestions, deter theft and organize store supplies, ensuring customer personal information is protected.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Data Entry throughout 5 various specialized programs for accounts.
Education
Associate of Arts - Natural Sciences Behavorial & Social Sciences
West Los Angeles College
Culver City, CA06-2025
Associate of Science - Health Professions
West Los Angeles College
Culver City, CA06-2025
Associate of Arts - Liberal Arts And Sciences
Los Angeles Southwest College
Los Angeles, CA06-2021
Skills
- Call center experience
- Appointment scheduling
- Complaint resolution
- Customer service
- Logistics coordination
- Multitasking, Problem-solving, Reliability, Active listening
- Effective communication, Active listening
- Quality assurance Data Entry
- Skilled in data analysis using Excel
- Computer proficiency and Microsoft office
- Skilled in utilizing AWS services
- Billing and collection
- Processing input transactions using personal computers
Timeline
Customer Experience Representative
Hollywood Park
03.2023 - Current
Sales Associate
Walt Disney Parks
01.2018 - 03.2023
Clerk
United States Postal Service
07.2016 - 01.2018
Customer Agent
VXI Global Solutions
07.2015 - 07.2016
Sales Representative
Wireless Advocates
05.2014 - 07.2015
Associate of Arts - Natural Sciences Behavorial & Social Sciences
West Los Angeles College
Associate of Science - Health Professions
West Los Angeles College
Associate of Arts - Liberal Arts And Sciences
Los Angeles Southwest College
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