Nia Pinnix
Greensboro,NC
Summary
Experienced with managing customer relations and delivering exceptional service. Utilizes effective communication and empathy to address and resolve issues promptly. Knowledge of best practices in customer service ensures consistent, positive interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Everise
04.2025 - 11.2025
- At Everise I worked as a Member Service agent for Ambetter Health dealing with on exchange and off exchange existing applications. I help members make payments, set up auto pay, change member preference and demographic preference, check claims, medical authorization, pharmacy claims, and pharmacy authorizations , send EBO's, cancel plans. Some times I may have to send providers list, see if providers are in network, see if proscriptions are in network or covered , check to see the requirements for certain in office specialty.
Inbound Marketplace Agent
Symphony Placements / Maximus
08.2022 - 04.2025
- Through Symphony Placements I worked a seasonal position that ended up being long term . On this assignment I worked as a inbound marketplace agent, for Maryland Health Connection. During the duration of this position I assisted with new enrollment through open enrollment period. As I assisted with these cases I learned how to help update applications, change member preference and demographics, change contact information, assisted with online account set ups, check on applications status, escalate cases, check on escalations, assist with plan selection, explanation of plan benefits , and highly skilled in medical terminology and explanation of plan information.
Inbound Sales Representative
Consumer Reports
08.2019 - 05.2021
- (WFH) I recieved inbound calls and set up accounts and renew memberships. If they alreay had an account then I would resolve exciting issues and try to sale upgrade and new produts
Agent/Customer Service
Conduit Global
05.2015 - 08.2019
- While working at the call center the main focus was to deliver the promise and focus first on the needs of the customer.Giving them a good experience and find a solution to benefit them in the long time. I was able to help activate new line of service, transfer number, pay bill, change plan or help find a better plan to benefit the customer financial needs. Giving options that would better their experience.
Education
High School Diploma -
Eastern Guilford High School
Gibsonville, NCSkills
- Banking
- Sales
- Negotiation
- Microsoft Office
- Retail management
- Pharmacy technician experience
- Math
- Microsoft Powerpoint
- Assistant manager experience
- Leadership
- Time management
- Analysis skills
- Customer service
- Recruiting
- Customer support
- Microsoft Word
- English
- Cold calling
- Financial services
- Debits & credits
- Typing
- Communication skills
- Store management
- Compounding medications
- Bilingual
- CRM software
- Management
- Sales management
- Call center experience
- Complaint handling
- Problem-solving
- Computer skills
- Understanding customer needs
- Customer service excellence
- Reliability
- Calm and professional under pressure
- Active listening
Certification
Driver's License
Timeline
Customer Experience Representative
Everise
04.2025 - 11.2025
Inbound Marketplace Agent
Symphony Placements / Maximus
08.2022 - 04.2025
Inbound Sales Representative
Consumer Reports
08.2019 - 05.2021
Agent/Customer Service
Conduit Global
05.2015 - 08.2019
High School Diploma -
Eastern Guilford High School