Ebony Franklin
Montgomery
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses strong understanding of customer needs, conflict resolution, and problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty in a remote work setting.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Everise
07.2025 - 01.2026
- Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
- Managed difficult customer situations with professionalism and empathy.
- Assisted customers in navigating company website or application during support interactions.
- Managed inbound customer service inquiries, ensuring timely and effective responses to client needs.
Customer Service Representative
TTEC
04.2024 - 02.2025
- - Resolved customer issues boosting satisfaction and retention.
- - Managed data entry tasks, enhancing team efficiency and accuracy.
- - Delivered timely responses, improving service quality and client trust.
- - Encouraged positive customer interactions by actively listening and addressing concerns.
Customer Service Representative
Sagility
09.2023 - 04.2024
- - Resolved customer inquiries boosting satisfaction and retention.
- - Enhanced management skills in remote settings, increasing efficiency.
- - Strengthened customer relations by promptly resolving issues.
- - Built strong customer relationships through proactive engagement, contributing to a positive brand reputation.
Customer Service Representative
Foundever
07.2022 - 09.2023
- - Converted inquiries to sales via inbound calls, boosting customer acquisition.
- - Built strong customer relationships, enhancing service satisfaction.
- - Resolved issues creatively, improving efficiency and critical thinking.
- - Qualified leads to expand client base, coordinating with internal teams.
Education
High School Diploma -
Robert E. Lee High School
Montgomery, AL05.2020
Skills
- Customer Service
- Lead Generation
- Data Entry
- Problem Solving
- Communication
- Sales
- Technical Support
- Project Management
- Excel
- Video Conferencing
- Active Listening
- Trend Analysis
- Leadership
- Multitasking
Timeline
Customer Service Representative
Everise
07.2025 - 01.2026
Customer Service Representative
TTEC
04.2024 - 02.2025
Customer Service Representative
Sagility
09.2023 - 04.2024
Customer Service Representative
Foundever
07.2022 - 09.2023
High School Diploma -
Robert E. Lee High School