Felicia McCaine
Nettleton,MS
Summary
Dynamic professional with a proven track record at Everise, excelling in customer service and problem resolution. Skilled in quality processes and visual inspection, I have enhanced operational efficiency and trained teams to uphold high standards. My attention to detail and critical thinking have consistently driven improvements in service delivery and product quality.
Overview
7
7
years of professional experience
Work History
Customer Service
Everise
01.2025 - Current
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
Quality Control Inspector
Grammer
02.2022 - 01.2025
- Conducted thorough inspections of incoming materials to ensure compliance with quality standards.
- Performed detailed audits of production processes, identifying areas for improvement and enhancing product consistency.
- Collaborated with production teams to address quality issues, implementing corrective actions swiftly and effectively.
- Trained new staff on quality control procedures, fostering a culture of safety and attention to detail.
Assistant Manager
Tazikis Cafe
04.2019 - 02.2022
- Developed and implemented standard operating procedures for team efficiency.
- Coordinated scheduling and resource allocation to optimize daily operations.
- Trained new staff on policies, procedures, and best practices for customer service.
- Analyzed operational workflows to identify areas for improvement and efficiency gains.
Education
BBA - Human Resources Management
Colorado Technical University
Colorado Springs, CO04-2028
Skills
- Visual inspection
- Quality processes
- Inspections and reviews
- Measurement techniques
- Production experience
- Safety procedures
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Insurance terminology
- Attention to detail
- Medical terminology
Timeline
Customer Service
Everise
01.2025 - Current
Quality Control Inspector
Grammer
02.2022 - 01.2025
Assistant Manager
Tazikis Cafe
04.2019 - 02.2022
BBA - Human Resources Management
Colorado Technical University