Kely Carolina Anaya
Walkertown,North Carolina
Summary
Diligent worker with fast learning skills and adaptability for fast paced environments. Critical thinker able to overcome sudden challenges. Hard-working first generation college graduate, with two associates degrees related to the STEM field. Multitasking expert, handling work, and other responsibilities while maintaining a good stable life. Passionate about science work, and anything lab working related, organized and well-known for following instructions well and changing if need be.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Wellcare Health Insurance)
Everise
10.2022 - Current
- Assisted members of Wellcare Health Insurance with questions on their benefits.
- Answered a high volume of calls daily in regards to claims, benefits, and mail orders.
- Verified HIPAA for every member and third party.
- Documented calls in a detailed manner while on the call, managed multitasking and improved listening skills and attention to detail.
- Maintain appropriate rapport with members and use interpersonal skills to de-escalate conflicts with the member.
- Also answered calls from providers offices and helped with submitting their claims to the right departments and in the right format.
- Contacted different departments and worked with vendors to assure the best experience for the member.
- Train to maintain a level headed attitude even in crisis calls where senior members had suicidal thoughts.
- Constant training on new policies and changes provided by the employer.
- Adapted and learned to thrive in different technical difficulties without letting it affect the service provided to members.
Senior Lab Technician
Novex Innovations
02.2024 - 01.2026
- Conducted complex laboratory experiments to support product development and quality assurance.
- Oversaw daily operations of lab activities, ensuring compliance with safety protocols and industry standards.
- Mentored junior technicians, providing training on advanced analytical techniques and equipment usage.
- Enhanced laboratory workflows by implementing process improvements that increased efficiency and reduced waste
- Enhanced laboratory workflows by implementing process improvements that increased efficiency and reduced waste.
- Played a key role in the successful completion of numerous research projects, leveraging technical skills and problem-solving abilities to overcome challenges and achieve desired outcomes.
- Provided technical support during audits or inspections, demonstrating compliance with industry regulations and standards.
- Trained junior technicians on proper laboratory techniques, improving overall team performance and skillsets.
- Work with Environmental Monitoring machines to ensure cleanroom was maintained up to standards and specifications.
- Monitored and documented safety standards to verify compliance.
- Worked in medical device department to help in meeting PO deadlines.
- Worked in Biopharma department to help complete PO deadlines.
- Collaborated with cross-functional teams to streamline workflows and improve lab efficiency.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Use tissue Processing Techniques/ as a Sterile Tech and Circulating Tech.
- Cleanroom experience, regular attire and biohazard suit trained.
- Batch Record Review, edit and approved of Work Instructions.
- Autoclaving equipment depending on demand.
- Sterile filtering buffers
- PBS making with KCl, as well as PBS, Triton making and Saline
- Dissecting placentas of fresh birth tissue recovered from C-section births.
- Freeze down of birth tissue for later use.
- Skin Grafts processing from freeze down to processing to cutting.
- Label and packaging.
- Robotips and Surgilum products manufactured.
- Lead team in absence of manager.
- Good team player.
- Good communication skills.
Education
Associates - Biotechnology
Forsyth Technical Community College
Winston-Salem, North Carolina12.2023
Associates - Science
Forsyth Technical Community College
Winston-Salem, North Carolina06.2022
High School Diploma - undefined
Middle College of Forsyth Tech
Winston-Salem, North Carolina05.2021
Skills
- Bilingual
- Typing/Documentation
- Aseptic Technique (Biotechnology)
- QC, QA and cGMPs (Biotechnology)
- Customer Service
- Call handling
- Media Preparation (Biotechnology)
- Lab Safety and Regulations
- Autoclaving (Biotechnology)
- Specimen Handling (Biotechnology)
- Cell Culture (Biotechnology)
- Gel Electrophoresis (Biotechnology)
- Pipetting/ Micro Pipetting (Biotechnology)
- Cell Counting/Enumeration (Biotechnology)
- Centrifugation (Biotechnology)
- Lab Notebook Documentation (Biotechnology)
- Spectrophotometry (Biotechnology)
- Titration (Biotechnology)
- Bacterial culture methods (Biotechnology)
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Product knowledge
- Paperwork processing
- Documentation
- Staff training
- Technical support
Languages
Spanish
Internship
- Internship - June 2023 - July 2024 - 2907 East Gate City Blvd, Greensboro, NC, 27401
- Intern at the Joint School of Nanoscience and Nanoengineering, under the program of IN-RELPS last summer.
- Work under mentorship supervision and had part in a research project with a graduate student.
- Participated in specimen collection and data reading, as well as poster making and presentation at the end of the internship.
Timeline
Senior Lab Technician
Novex Innovations
02.2024 - 01.2026
Customer Service Representative (Wellcare Health Insurance)
Everise
10.2022 - Current
Associates - Science
Forsyth Technical Community College
High School Diploma - undefined
Middle College of Forsyth Tech
Associates - Biotechnology
Forsyth Technical Community College