Jasmine Varillas
Beaverton,OR
Summary
Accomplished Insurance Customer Service Representative/Associate Producer at CARR Chevrolet, adept in customer service and documentation skills. Demonstrated ability to manage high call volumes with professionalism, ensuring client satisfaction and privacy compliance. Excelled in bilingual communication and critical thinking, enhancing team collaboration and efficiency. Achieved notable accuracy in records management, contributing to streamlined operations.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative/Associate Producer
CARR Chevrolet
2022.02 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
Medication Technician
Ciel of Cedar Mill
2021.01 - 2022.12
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
Wendy's Cashier
Wendy's
2019.06 - 2020.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Paralegal Studies
Portland Community College
Portland, OR06.2026
High School Diploma -
Liberty High School
7445 NE Wagon Dr, Hillsboro, OR 9712406.2021
Skills
Customer Service
Attention to Detail
Critical Thinking
Active Listening
Bilingual
Complaint Handling
Organization
Decision-Making
Records Management
Documentation skills
Microsoft Office
Paperwork Processing
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative/Associate Producer
CARR Chevrolet
2022.02 - Current
Medication Technician
Ciel of Cedar Mill
2021.01 - 2022.12
Wendy's Cashier
Wendy's
2019.06 - 2020.08
Associate of Science - Paralegal Studies
Portland Community College
High School Diploma -
Liberty High School
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