Justin Villalba
Haverstraw,NY
Summary
Pursuing a job opportunity that allows me to apply my acquired knowledge to its fullest, and further develop my customer service and technical skills.
Overview
9
9
years of professional experience
Work History
Insurance Customer Service Representative
G&M Insurance Agency
01.2022 - Current
- Answered phones and assisted clients with a range of insurance products, including auto, home, and commercial insurance, to both individuals and businesses to help find them the most suitable coverage to meet their needs.
- Managed company expenses, receipts, and client transactions using QuickBooks
- Address policyholder inquiries, providing expert guidance on policies, coverage options, and claims
- Process client claims, coordinating with insurers and clients to ensure timely resolution and follow-up
- Communicate policy changes, including rate adjustments, to customers and explain coverage options
Operations Specialist
BROSNAN RISK CONSULTANTS
01.2021 - 09.2022
- Responsible for monitoring, executing, and reporting on a variety of operational duties and performance metrics within the northeast region
- Working as a direct resource to security officers, field supervisors, and Brosnan Executive Management
- Analyzing job performance metrics across various job sites
- Collecting data, apply analysis, and create reports on these performance metrics so Brosnan can maintain awareness of deficiencies and performance trends, and take action to improve overall performance
- Assisting in managing and reducing unbilled overtime and several other operational responsibilities involving logistics and human resources
Courier
BRICKTOWN LOGISTICS
01.2019 - 01.2021
- Courier of supplies for a logistics company that works with various suppliers, including Cardinal Health, FedEx and Staples
- Responsible for planning and managing delivery routes, as well as delivering in a timely manner
- Developing client relations to improve customer satisfaction
- Managing schedules and conducting regular vehicle maintenance
Sales Associate
VERIZON CELLULAR
01.2016 - 01.2019
- Formulate and execute compelling seasonal sales promotions, resulting in over 30% increase in-store sales
- Proactively interact with customers to recommend products that best suit their interests and needs
- Work collaboratively with a team to devise strategic sales solutions to achieve and exceed the department’s monthly, quarterly, and yearly sales
- Preserve up-to-date knowledge and information about the latest products or upcoming releases to effectively assist customers with various product-related concerns by providing accurate details
Education
Associate - Business Marketing
ST. PETERSBURG COLLEGE
Skills
- Customer Service
- Communication
- Business Awareness
- Attention to Detail
- Sales Management
- Customer Needs Analysis
- Problem Solving
- Critical Thinking
- Bilingual
References
References provided upon request
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
G&M Insurance Agency
01.2022 - Current
Operations Specialist
BROSNAN RISK CONSULTANTS
01.2021 - 09.2022
Courier
BRICKTOWN LOGISTICS
01.2019 - 01.2021
Sales Associate
VERIZON CELLULAR
01.2016 - 01.2019
Associate - Business Marketing
ST. PETERSBURG COLLEGE