Summary
Overview
Work History
Education
Skills
Timeline
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Artasia Davis

Brooklyn,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Customer Experience Associate

Gopuff
Brooklyn, NY
12.2021 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Asked customers questions to determine, verify and solve common problems.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.

Pro Sales Associate

Home Depot
New York, Brooklyn, NY
12.2019 - 08.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Usher/Ticket

Taker, IPIC Entertainment
02.2019 - 11.2019
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Conducted tours of the facility and cleaned after every movie showing
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Assisted patrons with seating by giving directions and lighting paths.

Call Center Representative

Adecco Staffing Solutions
Brooklyn, NY
03.2017 - 02.2019
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Kept records of all conversations in call center database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Assisted customers by answering questions and responding to inquiries.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Shift Lead

Walgreens
Brooklyn, NY
01.2016 - 10.2018
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Helped store management meet standards of service and quality in daily operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed store opening and closing procedures and balanced tills.

Education

High School Diploma -

School for International Studies
09.2009 - 06.2012

Skills

Shift Leadundefined

Timeline

Customer Experience Associate

Gopuff
12.2021 - Current

Pro Sales Associate

Home Depot
12.2019 - 08.2020

Usher/Ticket

Taker, IPIC Entertainment
02.2019 - 11.2019

Call Center Representative

Adecco Staffing Solutions
03.2017 - 02.2019

Shift Lead

Walgreens
01.2016 - 10.2018

High School Diploma -

School for International Studies
09.2009 - 06.2012

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Artasia Davis