Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-Site
Location:
LOSANGELES, CA
Open to relocation:
Yes
Important To Me
401k matchPaid time offFlexible work hoursPersonal development programsHealthcare benefits
1
Certification
14
years of professional experience
Dynamic Service Manager with a proven track record in team leadership and operational efficiency. Expertise in conflict resolution and employee training, driving improvements in customer service and inventory management.
Work History
9 Years 2 Months
01.2017 - 03.2026
9 Years 2 Months
Service Manager
Chipotle | Tarzana, CA
01.2017 - 03.2026
Trained and mentored staff on customer service excellence and operational procedures.
Developed staff schedules to maximize efficiency while maintaining optimal service levels.
Implemented inventory management systems to reduce waste and optimize supply chain processes.
Oversaw daily operations to ensure compliance with food safety and cleanliness standards.
Resolved customer complaints in professional and timely manner.
9 Years 2 Months
11.2011 - 01.2021
9 Years 2 Months
Shift Leader
McDonald's | Memphis, TN
11.2011 - 01.2021
Supervised daily operations to ensure efficient service and customer satisfaction.
Trained and mentored new team members on procedures and best practices.
Managed inventory levels, ordering supplies to maintain stock availability.
Implemented quality control measures to uphold food safety standards.
Developed training materials that improved onboarding efficiency for new hires.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Bachelor of Arts - Music
Lane College | Jackson, TN | 05-2017
Bachelor of Arts - Cinematography
Columbia College Hollywood | Los Angeles, CA | 05-2024
Skills
Positive mindset
Employee training
Team leadership
Problem-solving
Policy and procedure enforcement
Dependable work ethic
Multitasking
Conflict resolution
Certification
ServSafe License - 06/15/2028
Timeline
Service Manager
Chipotle
01.2017 - 03.2026Read more
Shift Leader
McDonald's
11.2011 - 01.2021Read more
Columbia College Hollywood - Bachelor of Arts, Cinematography