Niilo Phelps
Hillsboro,OR
Summary
Im Niilo Phelps a professional and safety-minded pilot with a Private Pilot Certificate, Instrument Rating check-ride pending, and no check-ride failures. Strong customer service and teamwork experience, combined with a disciplined approach to training and a commitment to continuous improvement. Seeking to contribute and grow through the Horizon Air Pilot Development Program.
Overview
7
7
years of professional experience
1
1
Certification
Certification
Private Pilot
1st class medical
FCC Restricted Radiotelephone Permit
Oregon Drivers license
Unrestricted US Passport
Flight Experience
Total Time: 141.9
Pic: 52.1
Cross Country: 19.9
Instrument: 45
Work History
Service Manager
Taters Cafe
Dallas, OR
11.2018 - 06.2025
- Led team of servers to enhance customer service quality and improve overall dining experiences.
- Developed training programs for new staff, fostering skills in food safety and customer interaction.
- Implemented scheduling system to improve shift coverage and employee satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply levels.
- Spoke to customers, to ensure satisfaction and build long term relationships.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Volounteer
MMP Productions
Dallas, OR
10.2021 - 10.2021
- Supported a community event by hanging flyers, taking promotional photos, and running the sound booth.
- Assisted in setup and breakdown of equipment for the event.
Education
High School Diploma -
Dallas High School
Dallas, OR06.2022
Pilots Liscesne - Aviation
Hillsboro Aero Academy
Hillsboro, ORSkills
- Positive mindset
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Multitasking and organization
- Positive attitude
Timeline
Volounteer
MMP Productions
10.2021 - 10.2021
Service Manager
Taters Cafe
11.2018 - 06.2025
High School Diploma -
Dallas High School
Pilots Liscesne - Aviation
Hillsboro Aero Academy