Jeff Israel
Easley,SC
Summary
Service Manager experienced in leading customer-focused teams and implementing effective service strategies. Achieved improved customer satisfaction and streamlined operations through strong team leadership and problem-solving skills. Focused on contributing to team success and fostering positive work environments.
Overview
2
2
years of post-secondary education
21
21
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
Greenville, SC
11.2015 - Current
- Managed daily operations of tire service department for customer satisfaction.
- Trained and supervised staff in tire installation and maintenance procedures.
- Ensured compliance with safety standards and best practices in the workplace.
- Developed schedules for service team to optimize workflow efficiency.
- Maintained inventory levels of tires and equipment for service readiness.
- Conducted regular inspections of tools and equipment for proper functioning.
- Collaborated with sales team to enhance service offerings and promotions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Trained new employees on the use of customer relationship management software systems.
Assistant General Manager
Advance Auto Parts
Easley, South Carolina
09.2005 - 11.2015
- Managed daily operations to ensure efficient store performance.
- Led team training sessions to enhance product knowledge and customer service skills.
- Developed inventory management procedures to maintain optimal stock levels.
- Coordinated promotional events to drive customer engagement and sales growth.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Education
Associates Degree - Electronics Engineering Tecnology
American Trades Institute
Ft.Lauderdale, FL 03.1990 - 05.1992
Skills
- Service and parts teams management
- Customer relationship management
- Inventory management
- Estimating and quoting
- Safety compliance
- ASE Master Technician 1983
- Nissan Master Technician 2001
- Technical troubleshooting
- Problem-solving
- Tire installation
- Positive mindset
Timeline
Service Manager
Goodyear Tire & Rubber
11.2015 - Current
Assistant General Manager
Advance Auto Parts
09.2005 - 11.2015
Associates Degree - Electronics Engineering Tecnology
American Trades Institute
03.1990 - 05.1992