Michael McAlister
Tallapoosa,GA
Summary
Driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Heavy Equipment Repair LLC.
Carrollton, Georgia
09.2014 - Current
- Trained new employees on the use of customer relationship management.
- Provided technical support to employees has needed.
- Monitored employee performance.
- Scheduled appointments with customers for field & shop repairs.
- Created repair estimates and quotes for customers as needed.
- Managed employees tasks, to ensure best job performance.
- Ensured company trucks, equipment, etc was always up to top operating standards
- Performed any and all tasks needed while maintaining adequate time management.
- Interviewed any new prospects for employment.
- Worked with officer manager for all billing , orders, parts, time card verification, etc, to keep a smooth running company.
Education
None - Mechanics
Haralson County High School
Tallapoosa, GASkills
- Customer relationship management
- Employee training
- Technical support
- Repair estimation
- Equipment maintenance
- Performance monitoring
- Time management
- Project management
- Team building
- Scheduling appointments
- Billing administration
- Parts ordering
- Conflict resolution
- Effective communication
- Staff recruitment
- Service and parts teams management
- Workplace safety
- Performance management
- Product development
- Problem-solving abilities
- Needs assessment
- Preventive Maintenance
- Performance evaluation
- Self motivation
Certification
- Class A CDL
Timeline
Service Manager
Heavy Equipment Repair LLC.
09.2014 - Current
None - Mechanics
Haralson County High School