Sewell Gutierrez
Fullerton,California
Summary
Dynamic Service Manager with a proven track record at Boulevard Cadillac GMC, excelling in performance evaluation and conflict resolution. Expert in optimizing service operations and enhancing customer satisfaction, I effectively lead teams to achieve significant improvements in productivity and quality assurance. Committed to fostering a culture of excellence and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
Boulevard Cadillac GMC
Signal Hill, CA
12.2020 - Current
- Protect the legal, financial and moral well-being of the dealership. Maximizing productivity, customer service and profitability, expense control. Effectively recruit, hire, support, train and manage qualified team members to ensure best practices and processes are achieved. Communicate and enforce dealership policies and procedures. Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment. Communicate and help resolve customer complaints and adjustments. Demand the highest ethical standards from myself and others.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Addressed customer questions and concerns regarding products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
Service Drive Manager
Simpson Chevrolet Garden Grove
Garden Grove, CA
05.2005 - 11.2020
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Assisted customers in selecting appropriate services for their vehicles based on their needs and budget constraints.
- Trained new employees on the service drive processes and procedures.
- Created and managed budgets for travel, training, and team-building activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Science - Business Administration And Management
California State University, Fullerton
Fullerton, CA05-2020
Skills
- Service scheduling
- Performance evaluation
- Conflict resolution
- Team building
- Parts ordering
- Customer service
- Engine diagnostics
- Brake inspection
- Vehicle maintenance
- Quality assurance
- Employee training
- Budget management
- Service documentation
- Process improvement
- Automobile repair
- Ordering supplies
- Excellent communication
- Problem-solving aptitude
- Teamwork
- Multitasking and organization
- Vehicle oil change
- Cost estimation
- Vehicle operation and assessment
- Workshop organization
- Complex Problem-solving
- Troubleshooting skills
- Suspension systems understanding
- Goal setting
- Preventative maintenance
- Clean driving record
- Battery changing
- Quality control analysis
- Verbal and written communication
- Safety awareness
- Shop management
- Factory maintenance
- Multitasking
- Repair systems
- Inventory management
- Equipment selection
- Coordination with service team
- Supply ordering
- Hand and power tools
- Purchasing parts and inventory
- Oil change procedures
- Emissions Systems Understanding
- Continuous improvement
- Troubleshooting
- Customer relations
- Heavy lifting
- Team management
- Compliance tracking
- Training development
- Communication skills
- Inventory control
- Time management
- Problem solving
- Records organization and management
- Analytical thinking
- Policy/program development
- Relationship building
- Purchasing and planning
- Sales strategics
- Employee scheduling
- Organizational development
- Contract management
- Problem-solving abilities
- Effective communication
- Staff training
- Forecasting
- E-commerce management
- Performance evaluations
- Communication
- Sound judgment
- Marketing strategies
- Management team building
- Accounting management
- Attention to detail
- Customer relationship management
- Recruitment
- Employee engagement
- Strategic Decision-making
- Systems implementation
- Business management
- Department oversight
- Effective leader
- Multitasking Abilities
- Performance improvements
- Trends analysis
- Budget development
- Business growth initiatives
- Business process reengineering
- Talent allocation
- Teamwork and collaboration
- Revenue growth
- Revenue generation
- Problem-solving
- Process improvements
- Public speaking
- Schedule management
Affiliations
- Member of the Hispanic Chamber of Commerce
- Member of the Anaheim Chamber of Commerce
- Member of SOAR (Save Our Anaheim Resorts)
Languages
Spanish
Professional
English
Full Professional
Accomplishments
- Mark Of Excellence
- Small Business Association Dedication Award
- County Of Orange Appreciation Award
- Latin Business Association Must Influential Latino
Certification
- Ordain Reverend
- Fugitive Recover Agent
- ASE Certification
- GM Certifications
- California Drivers License
Timeline
Service Manager
Boulevard Cadillac GMC
12.2020 - Current
Service Drive Manager
Simpson Chevrolet Garden Grove
05.2005 - 11.2020
Bachelor of Science - Business Administration And Management
California State University, Fullerton