ARTEE MARIE BRUTON
Bristol,CT
Summary
Success oriented individual with high energy, positive attitude, and a strong sense of responsibility and motivation. I possess over 10 years of customer service and pride myself on being a great problem solver, team leader and having the ability to cultivate business relationships with people of various professional and personal backgrounds. I'm also determined, helpful, attentive and reliable when it comes to professionalism which are profound skills to have in customer service. SUMMARY OF QUALIFICATIONS
Ability to work in team leading/supervising capacity. Ability to train new and existing team members.
Strong customer service skills & team building track record.
High aptitude for retaining and ability to apply required knowledge base quickly.
Able to work independently with minimal supervision as well as work in a team environment.
Excellent communication skills (written and oral), strong problem-solving skills and a high level of personal organization.
Excellent problem-solving abilities
Conceptual thinking
Excellent communication skills
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement.
Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Instrument Technician
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
10.2025 - Current
- Sterilized surgical instruments following established protocols to ensure patient safety.
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
- Assisted in reducing infection rates by adhering to strict decontamination protocols for all reusable medical equipment.
- Conducted thorough manual cleaning processes for delicate or specialized equipment not suitable for machine washing.
- Prepared surgical instruments for various procedures, maintaining strict cleanliness protocols.
- Operated sterilization equipment to ensure compliance with safety standards.
- Wrapped trays, instrument packs, and sets.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Customer Service Supervisor
Duke Energy
Raleigh, NC
06.2022 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Warehouse Associate
Amazon
Durham, NC
02.2022 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Unpacked and repacked items in different quantities and configurations for shipment.
Vendor Management Analyst
Duke Energy
08.2020 - 06.2022
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Gathered, documented and modeled data to assess business trends.
- Helped leaders understand how to effectively manage AHT, Quality and Sales.
Team Lead
Duke Energy
03.2017 - 08.2020
- Develop specialist to align them with our goals within the company
- Listen and grade calls to make sure they exceed quality expectations
- Host meeting to inform of new processes and updates within the company
- Follow up with my supervisor to discuss a road map for each individual so that they are successful within their current role
- Handle escalated calls using analytical and problem-solving skills that balance the customer and business needs.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
Customer Care Specialist
Duke Energy
04.2012 - 03.2017
- Answer calls in a professional and business manner
- Document and listen to customers' needs and want based on call
- Promote products based on call type and customers eligibility
- Quickly resolve issues for customers to achieve one common goal.
McDonalds Crew Trainer
10.2008 - 12.2012
- Train incoming employees on keying and ordering system
- Quickly and accurately run food within certain recorded time
- Quickly solved problems with customer with accurate knowledge and professionalism.
Education
High School Diploma -
Hopewell High School
Huntersville, NC06-2003
Skills
- Collaboration and Relationships
- Contract Review
- Timelines and Milestones
- Analytical Abilities
- Vendor Performance Management
- Team Management
- Customer Satisfaction
- Performance Review
- Best Practices
- Employee Performance
- Contractual Obligations
Certification
- CRCST - Certified Registered Central Service Technician
4/18/2026-HSPA ID 692606
Timeline
Instrument Technician
Yale New Haven Hospital Saint Raphael Campus
10.2025 - Current
Customer Service Supervisor
Duke Energy
06.2022 - Current
Warehouse Associate
Amazon
02.2022 - Current
Vendor Management Analyst
Duke Energy
08.2020 - 06.2022
Team Lead
Duke Energy
03.2017 - 08.2020
Customer Care Specialist
Duke Energy
04.2012 - 03.2017
McDonalds Crew Trainer
10.2008 - 12.2012
High School Diploma -
Hopewell High School