Artem Tsirikov
Sacramento,CA
Summary
Proactive professional adept at providing technical support for diverse business needs. Skilled in diagnosing and resolving complex issues, recommending corrective solutions, and conducting independent research to implement effective resolutions. Known for efficiently handling a wide range of responsibilities with a commitment to delivering top-tier support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consumer Sales Specialist
LaCrosse Footwear Inc.
09.2023 - Current
- Engaging with customers via phone calls, emails.
- Creating best customer service possible that exceed customer expectations.
- 7 hours of phone & emails per work day.
- Identifying and resolving issues promptly and effectively.
- Standing for and protect companies core values through providing excellent customer service and customer experience.
- Collaborated with other departments and team members for providing excelent customer support.
DISPATCHER OF TRUCK SERVICES
DVA Inc. & A.H. Trucking
08.2021 - 06.2023
- Managed and overseen 20 trucks for two companies over a hundred facilities over the U.S
- Engaged with customers daily about freight movements and delivery timetables.
- Dispatched calls for emergency and routine driver call-outs
- Recorded customer encounters through detailed notes and maintained comprehensive records
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Leveraged data and cloud-based platforms to enhance operational efficiency.
PROJECT MANAGER
Makwood Construction
08.2019 - 08.2021
- Developed and executed project plans, managed resources.
- Implementing quality control to ensure project meets or exceed customer standards.
- A solid understanding of customer needs and vision.
- Ensured communication between customer and the team.
- Maintained cleanliness and safety standards on work sites and projects.
TRANSLATOR AND INTERPRETER
Bethel School Of Ministry
10.2017 - 05.2019
- Proficiently translated documents and texts into Russian, collaborating seamlessly with colleagues to ensure accuracy and cultural context.
- Recorded translations in a professional sound studio, maintaining a commitment to precision and quality.
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Addressed challenges in conveying nuanced meanings across languages
Education
Degree Certificate - Theology & Ministry
Bethel School Of Ministry
Redding, CA05.2019
Associate of Arts - English Education
Linguistic And Humanitarian College
Minsk, Belarus05.2015
Skills
Professional relationships Hard work Consistency Interpersonal skills Calm and professional under pressure Problem solving Publics speaking Professional writing skills Team oriented
Certification
05/2022, Certificate of Completion on «Mobile Applications with no code», Mastered No-code tools: Glide, Adalo, Figma.com
Languages
English
Russian
Timeline
Consumer Sales Specialist
LaCrosse Footwear Inc.
09.2023 - Current
DISPATCHER OF TRUCK SERVICES
DVA Inc. & A.H. Trucking
08.2021 - 06.2023
PROJECT MANAGER
Makwood Construction
08.2019 - 08.2021
TRANSLATOR AND INTERPRETER
Bethel School Of Ministry
10.2017 - 05.2019
Degree Certificate - Theology & Ministry
Bethel School Of Ministry
Associate of Arts - English Education
Linguistic And Humanitarian College
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