Lauren Lake-Maidlow
Legal Support Specialist
Okemos,MI
Summary
Dependable employee with a proven track record of excelling in administrative, support, and customer service roles. Adept at analyzing data patterns to drive actionable outcomes, effectively communicates with diverse teams and enhances operational efficiency through innovative project management. Committed to achieving goals and fostering collaboration, an optimistic team player excited to learn.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Legal Support Specialist
Auto-Owners Insurance Company
04.2025 - Current
- Effectively communicate with attorneys, outside counsel and other divisions though verbal and/or written correspondence.
- Accurately input data into various systems.
- Interpret and apply verbal and/or written instructions.
- Maintain records according to established guidelines.
- Prepare and organize materials for special projects related to outside the division, including projects related to improving efficiency of the team.
- Assists in developing reports and/or prepares requests for reports.
- Review established procedures, propose improvements to accommodate changes in policy.
Associate Training Coordinator
Auto-Owners Insurance Company
08.2021 - 04.2025
- Conduct bi-weekly analytical research for updates that are occurring within the division and present results to designated departments.
- Create test policies in the underwriting system in order to replicate real policies to allow underwriting, marketing and accounting associates to train with.
- Schedule and teach in-person and online courses to increase learning opportunities.
- Receive and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Extract and interpret data patterns to translate findings into actionable outcomes.
- Gather data about course success and participant experiences to help with future course planning.
Billing Representative
Auto-Owners Insurance Company
06.2019 - 08.2021
- Communicate and work with customers and associates at all levels.
- Assist with reviewing and answering basic inquiries from customers.
- Make computer inquiries and entries relating to customer accounts.
- Communicate with customers and others as needed to research problems and find solutions.
- Collect pertinent information from customers to handle inquiries in a timely and accurate manner.
- Prioritize and organize work to ensure it is completed in a timely manner.
- Work with confidential and/or sensitive information, data, and matters in accordance with company standards.
Caregiver
Self-employeed
06.2025 - Current
- Assist clients with activities of daily living, promoting independence and quality of life.
- Enhance patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assist patients with grooming, dressing, and oral hygiene care in private residences.
- Provide safe mobility support to help patients move around personal and public spaces.
- Assist patients with self-administered medications.
- Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Sales Representative
Sam's Club
10.2013 - 12.2019
- Meet with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Develop and deliver engaging sales presentations to convey product benefits.
- Assist in product placement and visual merchandising, maintaining a attractive and inviting appearance.
- Evaluate inventory and delivery needs and optimize strategies to meet customer demands.
- Tailor sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieve monthly sales goals by promoting product benefits and enrolling new clients.
Shift Manager
Miro Bungy
03.2011 - 12.2013
- Train and mentor new employees to maximize team performance.
- Manage schedules, accept time off requests and find coverage for short shifts.
- Perform all store positions as needed and regularly back up front-line staff.
- Work closely with team members to schedule breaks and shifts to meet state regulations.
- Adhere to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Medical Biller and Coder
East Michigan Family Care
06.2009 - 09.2010
- Correctly code and bill medical claims for various hospital and nursing facilities.
- Process insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Review, analyze, and manage coding of diagnosis and treatment procedures contained in outpatient medical records.
- Interact with physicians and other healthcare staff to ask questions regarding patient services.
- Communicate with insurance companies to research and resolved coding discrepancies.
Education
High School Diploma -
Okemos High School
Okemos, MI 09.2007 - 06.2011
Skills
Customer Service
Goal Oriented
Communication
Competitive analysis
Strategic planning
Timeline
Caregiver
Self-employeed
06.2025 - Current
Legal Support Specialist
Auto-Owners Insurance Company
04.2025 - Current
Associate Training Coordinator
Auto-Owners Insurance Company
08.2021 - 04.2025
Billing Representative
Auto-Owners Insurance Company
06.2019 - 08.2021
Sales Representative
Sam's Club
10.2013 - 12.2019
Shift Manager
Miro Bungy
03.2011 - 12.2013
Medical Biller and Coder
East Michigan Family Care
06.2009 - 09.2010
High School Diploma -
Okemos High School
09.2007 - 06.2011