Artemus Brown
Centreville,VA
Summary
Aviation and IT professional looking for new opportunities and challenges in either field. I currently have over 20 years of non-professional flying and 6 years of dispatching UAVs, helicopters, and fixed-wing aircraft. I additionally have seven years of experience performing system management, custodial, and support duties in both the government and private sectors.
These projects include, but are not limited to, managing 6 servers running Windows Server 12 R2 and 25 VM machines.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Flight Dispatcher/JATOC Watch Officer
KeyBridge Technologies, Inc/FAA Contractor
Warrenton, VA
09.2021 - 04.2023
- Initiated, diverted, and terminated flight operations under FAR, Part 135, and 91 flight rules.
- Resolved conflicts with airman qualifications, or aircraft airworthiness.
- Verified crewmembers have met crew rest requirements.
- Reviewed the Pilot in Command’s (PIC) briefing against current weather, airport conditions, itinerary, crew, and aircraft assignment.
- Verified that the planned flight and duty day limits are not exceeded.
- I concurred with the PIC that the flight may be conducted safely.
- Issued flight releases.
- Transmits the final load manifest back to the PIC before departure.
- Coordinated, created, released, and arrived UAS systems throughout the National Airspace System (NAS).
- Monitored flight progress to include departures, en route, and final destinations.
- Monitored alternate airport weather and Notices to Airmen (NOTAMs), which may impact flight safety or the accomplishment of the mission.
- Accurately and in a timely manner, released and arrived aircraft by capturing the required information in the appropriate computer-based information system(s).
- Developed flight plans and calculated weight and balance as the situation dictates.
- Analyzed and interpreted aircraft maintenance discrepancies, inspection requirements, due dates, Minimum Equipment Lists, and Dispatch Deviation Guides.
- Analyzed and interpreted flight inspection itineraries, taskings, and daily flight logs.
- Supported missions during execution by providing the flight crew assistance when requested.
- Maintained computer and web-based applications that depict Flight Program Operations' common operating procedures.
- Read and maintained read files, operation bulletins, pass-down logs, and equivalent informational products designed to communicate operational information needed to perform duties.
- Provide the oncoming flight watch officer/dispatcher with a shift change debrief of the previous shift's activity and the expected activity during the next shift.
- Provided on-the-job training to new hires performing the same function.
- Conducted quality control reviews of data gathered and submitted into information systems used during the execution of duties.
- Maintained the watch officer/dispatcher shift scheduling application.
- Provided 24/7/365 operations center-type support to Flight Program Operations, the Joint Air Traffic Operations Command (JATOC) Air Watch Officer, and the Air Traffic Control System Command Center (ATCSCC) National Operations Manager (NOM).
- I answered the Flight Program Operations Control Center's central telephone number(s) and provided support as needed.
- Represented Flight Program Operations' Command Center (FPOCC) interests by acting as a liaison between Flight Program Operations, the JATOC, and the ATCSCC during stand-up, teleconference, and Microsoft Teams meetings.
- Executed normal, abnormal, and emergency procedures in response to National Airspace incidents.
- Created executive reports for presentation during daily executive meetings.
- Created and distributed abnormal flight operation reports to all stakeholders via email, page, and teleconferencing.
- Arranged bridge communication between senior officials to facilitate the exchange of pertinent information for decision-making based on crises and events.
- Participates in testing, training, and exercises hosted by the JATOC and/or Flight Program Operations.
- Provided flight program operations' status briefings to the JATOC Air Watch Officer (AWO) and ATCSCC National Operations Manager (NOM).
- Gathered and presented Flight Program Operations' metrics in a format required by management.
- Maintained the office library of frequently referenced publications.
Information Technology Specialist OJT
Department of Transportation, Computer Crimes Unit
Washington, DC
07.2016 - 07.2017
- Set up, launched, maintained, upgraded, and deleted VM software and virtual machines for law enforcement special agents on local servers.
- Staging, installation, and maintenance of network equipment, including rack servers, switches, routers, networking cables, power cables, patch panels, and many other devices.
- Conducted an analytical analysis of research data collected to be included in a larger research study.
- Lead Facilitator of tabletop Incident Response simulations to meet requirements provided by the organizations POA&M and research using various publications including NIST 800-53
Help Desk Support Specialist, OJT
Department of The Interior
Herndon, VA
11.2015 - 05.2016
- Patched software and installed new versions to eliminate security threats.
- Loaded software, granted permissions, and configured hardware for new employees as part of the organization's onboarding process.
- Configured hardware and software on secure access workstations for current and new employees.
- Processed work tickets for support requests daily for technical assistance on a wide range of issues related to auditing and investigating hardware and software using Jira project management tools and Salesforce ticketing.
- Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.
- Rolled out updates and applied patches to laptops, smartphones, and servers upon release to thwart attacks and threats from penetrating networks.
- Devised solutions to operational issues related to various hardware and software packages while working closely via phone, email, live chat, and web teleconferencing.
- Assessed system hardware and software, and suggested modifications to reduce lag time and improve overall speed.
- Documented all transactions and support interactions in the system for future reference.
- Explained technical information in clear terms to non-technical individuals, to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction, following support engagement and problem resolution.
- Responded to support requests from end users, and patiently walked individuals through basic troubleshooting tasks.
- Executed various techniques, including patching and upgrading, to maintain servers and systems, keeping networks fully operational during peak periods.
Flight Dispatch Supervisor/Network Manager
US Army
Fort Hood, TX
12.1996 - 01.2001
- First-line supervisor of four flight operation specialists.
- Participated in and conducted regular emergency operation drills with local and state agencies before and during natural disasters, including wildfires.
- Worked with the maintenance department and organization commanders to create strategic flight boards to schedule maintenance, training, and mission-forward flights.
- Dispatched and tracked aircraft from their Actual Time of Departure (ATD) to their Actual Time of Arrival (ATA).
- Insured accurate and up-to-date flight, medical, and pay records for 50 flight crewmembers within the flight operations department, including pilots and crew chiefs.
- U.S
- Army F.L.I.P. account manager and publication specialist.
- Supervised the receipt of secret information to verify, analyze, and consolidate in preparation for technical, statistical, and narrative reports.
- Conducted quarterly crash rescue proficiency checks with junior employees.
- Lead mandatory training sessions with junior aviation specialists on ATC protocols and procedures governed by the FAA FAR/AIM and DOD publications, on the most efficient and effective ways to dispatch aircraft through the National Airspace System.
- Post NOTAMs, coordinate flight plans, and interpret weather for flight crews.
- Conducted interagency training missions with the DEA, U.S. Border Patrol, U.S. Customs, and other local police agencies on the U.S. Southern border (JTF-6).
- Identified departmental needs and made suggestions regarding technical direction.
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Investigated and corrected problems with printers, copiers, and other peripheral devices.
- Monitored network hardware operations to evaluate proper configuration.
- Delivered network technology training to junior team members and end users, enhancing the knowledge base and team productivity.
- Designed and evaluated WAN and LAN connectivity technologies.
- Served customers in a friendly, efficient manner, following outlined steps of service.
- Drove operational improvements, which resulted in savings and improved profit margins.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
Education
Master of Science - Information Technology
American Military University
Charles Town, WV05.2017
Bachelor of Science - Aviation Management and Operations
Charter Oak State College
New Britain, CT07.2003
Skills
- Dispatch UAVs, aircraft, and helicopters
- Creating SOPs
- Network security analysis
- Hardware and software monitoring
- Hardware and software installation
- System upgrades, updates
- Network and hardware auditing
- Infrastructure planning
- Project Management
- Tier II network support
- Desktop support
- Analyzing system logs
- Data management
- Installing and managing VM machines
- Relationship Builder
- Active Directory Management
Certification
- COMPTIA NETWORK+
- COMPTIA SECURITY+
- COMMERCIAL PILOT w/ INSTRUMENT
Timeline
Flight Dispatcher/JATOC Watch Officer
KeyBridge Technologies, Inc/FAA Contractor
09.2021 - 04.2023
Information Technology Specialist OJT
Department of Transportation, Computer Crimes Unit
07.2016 - 07.2017
Help Desk Support Specialist, OJT
Department of The Interior
11.2015 - 05.2016
Flight Dispatch Supervisor/Network Manager
US Army
12.1996 - 01.2001
Master of Science - Information Technology
American Military University
Bachelor of Science - Aviation Management and Operations
Charter Oak State College