Arterria Peterson
Balch Springs,TX
Summary
Adept at client support and product sales, I leveraged critical thinking and empathy to enhance customer satisfaction at Everise, leading to significant retention rates. My expertise in computer literacy and effective communication, honed across diverse roles, consistently drove positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
License sale agent
Everise
Dallas, TX
07.2023 - Current
- Selling Health Insurance, IT Support for H & R Block and presently working for State Farm in Retention
- Facilitate the sale of health insurance policies to Medicare clients by providing comprehensive product knowledge and customer service excellence
- Manage client retention effectively for a leading insurance provider, ensuring high levels of customer satisfaction and loyalty
Fulfillment Associate
Amazon
Dallas, TX
09.2021 - 05.2023
- Processed customer orders with a focus on precision and efficiency to ensure accurate and timely delivery
- Maintained high standards of packaging to minimize damage during transit, resulting in a consistent record of customer satisfaction
Bartender and Server
Buffalo Wild Wings
Dallas, TX
07.2019 - 11.2020
- Delivered exceptional service by crafting and serving a variety of cocktails, ensuring customer satisfaction with each order
- Managed the accurate placement of customer orders, contributing to a streamlined and efficient dining experience
Server
Saltgrass Steakhouse
Dallas, TX
03.2019 - 06.2019
- Facilitated dining experiences by accurately taking and delivering orders, ensuring customer satisfaction with meal quality and service
- Maintained a high standard of service in a fast-paced environment, addressing and resolving customer inquiries and concerns promptly
Bartender and Server
Chip's Old Fashioned Hamburgers
Dallas, TX
07.2017 - 12.2018
- Prepared and delivered a variety of cocktails, ensuring adherence to quality standards and customer preferences
- Managed order placement efficiently while maintaining a high level of customer service, fostering a positive dining experience
Brand Ambassador
NEXGEN
Dallas, TX
04.2017 - 12.2018
- Enhanced product visibility and consumer engagement through effective promotion strategies
- Successfully facilitated sales by demonstrating product benefits and features to potential customers
Customer Service Representative
PFSweb
Dallas, TX
10.2016 - 03.2018
- Managed a high volume of customer inquiries via phone, email, and live chat, ensuring exceptional service levels and customer satisfaction for PFSweb's diverse client base
Education
High School Diploma -
Yccs-vhs
Chicago, IL09.2012
Skills
- Client Support
- Documenting information
- Effective communication
- Product sales
- Critical thinking
- Active listening
- Empathy
- Demonstrated Patience
- Conflict resolution
- Computer Literacy
- Multitasking
- Data entry
Certification
- Property & Casualty License, 05/24, 05/26
- Life & Health Insurance License, 08/23, 08/25
Timeline
License sale agent
Everise
07.2023 - Current
Fulfillment Associate
Amazon
09.2021 - 05.2023
Bartender and Server
Buffalo Wild Wings
07.2019 - 11.2020
Server
Saltgrass Steakhouse
03.2019 - 06.2019
Bartender and Server
Chip's Old Fashioned Hamburgers
07.2017 - 12.2018
Brand Ambassador
NEXGEN
04.2017 - 12.2018
Customer Service Representative
PFSweb
10.2016 - 03.2018
High School Diploma -
Yccs-vhs