Artesia " Tessa " French
Centerville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
National Vision
Augusta, GA
05.2019 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Optician
Primary EyeCare / MyEyeDR
Warner Robins, GA
04.2017 - 05.2019
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Maintained safe, clean and organized environment to increase patient comfort.
Vision Center Manager
Wal-Mart Vision Center
Macon,GA
02.2005 - 01.2019
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Explained prescriptions, optical terminology and products to customers.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
Education
High School Diploma -
Houston County High School
Warner Robins, GA06.1997
Skills
- ABO Certified March 2022 174606
- Patient Care
Certification
- Certified American Board Of Opticianry 174606
Timeline
General Manager
National Vision
05.2019 - 10.2023
Optician
Primary EyeCare / MyEyeDR
04.2017 - 05.2019
Vision Center Manager
Wal-Mart Vision Center
02.2005 - 01.2019
High School Diploma -
Houston County High School
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