Summary
Overview
Work History
Education
Skills
Sensitivity
Timeline
Generic

Arthelia Bolden

Ennis,Tx

Summary

To work for a progressive company in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organizations’ goal while achieving my own. Strong stakeholder management, negotiation skills and problem-solving attitude aids in achieving targets and fostering long-term customer relationships. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Inside Sales Representative

Verizon
08.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Retention Representative III

Geico
06.2021 - 06.2024
  • Take calls from customers wanting to cancel there current Geico policy, advise of discounts and savings and persuade them to stay with Geico all while providing excellent customer service.

Customer service representative

QURATE RETAIL GROUP
10.2020 - 05.2021
  • Assess customer needs and upsell products and services to maximize sales
  • Inform customer of billing procedures, processed payments, and provided payment options.

Patient care tech

Baylor scott and white
09.2019 - 10.2020
  • Assist customer doctors and nurses, support staff with conducting patient procedures during their hospital stay
  • Handled patient care needs including daily activities, charted vitals including blood glucose and blood pressure checks.

Homebuyer placement advocate

Cartus
06.2014 - 08.2019
  • Take calls from previous military families looking to purchase a home, connect with real estate agents, set up move option and provide service for a move until closing.

Education

HIGH SCHOOL DIPLOMA -

Faith family academy charter school
06.2003

Skills

  • Ability to communicate effectively
  • Dependable
  • Problem solver
  • Independent Worker
  • Customer Relationship Management

Sensitivity

General/Internal

Timeline

Inside Sales Representative

Verizon
08.2024 - Current

Retention Representative III

Geico
06.2021 - 06.2024

Customer service representative

QURATE RETAIL GROUP
10.2020 - 05.2021

Patient care tech

Baylor scott and white
09.2019 - 10.2020

Homebuyer placement advocate

Cartus
06.2014 - 08.2019

HIGH SCHOOL DIPLOMA -

Faith family academy charter school
Arthelia Bolden