Arthelia Bolden
Ennis,Tx
Summary
To work for a progressive company in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organizations’ goal while achieving my own. Strong stakeholder management, negotiation skills and problem-solving attitude aids in achieving targets and fostering long-term customer relationships. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Verizon
2024.08 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Retention Representative III
Geico
2021.06 - 2024.06
- Take calls from customers wanting to cancel there current Geico policy, advise of discounts and savings and persuade them to stay with Geico all while providing excellent customer service.
Customer service representative
QURATE RETAIL GROUP
2020.10 - 2021.05
- Assess customer needs and upsell products and services to maximize sales
- Inform customer of billing procedures, processed payments, and provided payment options.
Patient care tech
Baylor scott and white
2019.09 - 2020.10
- Assist customer doctors and nurses, support staff with conducting patient procedures during their hospital stay
- Handled patient care needs including daily activities, charted vitals including blood glucose and blood pressure checks.
Homebuyer placement advocate
Cartus
2014.06 - 2019.08
- Take calls from previous military families looking to purchase a home, connect with real estate agents, set up move option and provide service for a move until closing.
Education
HIGH SCHOOL DIPLOMA -
Faith family academy charter school
06.2003
Skills
- Ability to communicate effectively
- Dependable
- Problem solver
- Independent Worker
- Customer Relationship Management
Sensitivity
General/Internal
Timeline
Inside Sales Representative
Verizon
2024.08 - Current
Retention Representative III
Geico
2021.06 - 2024.06
Customer service representative
QURATE RETAIL GROUP
2020.10 - 2021.05
Patient care tech
Baylor scott and white
2019.09 - 2020.10
Homebuyer placement advocate
Cartus
2014.06 - 2019.08
HIGH SCHOOL DIPLOMA -
Faith family academy charter school