Arthelis Carson
Houston,TX
Summary
Police Officer with over 13 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty. With in these 13 years of experience, Has enforced all state and federal laws and city codes according to departmental policies, procedures and regulations. Proven skills that has demonstrated excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence. Eager to apply abilities to dynamic new position. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Has created plan of actions, performance improvement plans, and proposals. Proficient in Department computer software (microsoft office, RMS, TEAMS, Gang Tracker,ECT). Peer Support Liaison. Experience and knowledge of Security Operations and Command Center functions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Houston Police Officer
City Of Houston
05.2011 - 03.2024
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Assisted in special investigations and crime prevention programs.
- Conducted preliminary investigations at scenes of major crimes.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- As Tech Support within the Department:
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Researched and identified solutions to technical problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Assisted in development of system security protocols.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods.
Digital Marketing Intern
CMJ Enterprises
01.2008 - 12.2010
- Performed office administrative duties to enhance team cohesiveness.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Organized events and trade shows, increasing brand exposure within the industry community.
- Contributed to mock-ups, email campaigns, and social media content.
- Researched and evaluated potential new markets and products.
- Tracked key metrics and developed spreadsheets and data models.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Managed email marketing campaigns, resulting in increased click-through rates and conversions.
Education
No Degree - Computer And Information Sciences
University of Houston
Houston, TXNo Degree - General Studies
Texas Southern University
Houston, TXNo Degree - Criminal Justice
University of Houston - Downtown
Houston, TXHigh School Diploma -
Klein High School
Spring, TX05.2003
Skills
- Accident Investigations
- Case Management
- Legal Compliance
- Crime investigation
- Crisis intervention and deescalation
- Crime Prevention Strategies
- Evidence Preservation
- Accident Scene Documentation
- Crime scene management
- Court Testimony
- Criminal Law
- Case report writing
- Civil and criminal law expertise
- Investigative Reports
- Emergency Response
- Conflict de-escalation
- Probation and parole knowledge
- Cultural Awareness
- Civil processes
- Civil laws
- Crime Scene Photographs
- Public relations
- Evidence collection protocols
- Crime prevention models
- Critical Thinking
- First Aid
- Self-defense techniques
- Risk Mitigation
- Law Enforcement Information Databases
- Interrogation Techniques
- Warrant procedures
- Software Installation
- IT Security Management
- Hardware and software installation
- Problem Diagnostics
- Linux Operating System
- Network Maintenance
- Security Patches
- Data Retention
- New Systems Testing
- Apple iOS
- Network Administration
- Remote Troubleshooting
- Help Desk Support
- Device configuration
- Defect tracking
- Project Oversight
- Corrective Maintenance
- Information Security
- Telephone and Email Communication
- Technical Writing
- Cable Management
- Software Feature Demonstrations
- Hardware Repair
- Desktop and laptop installations
- System Backup
- Breakdown Prevention
- Data Analysis
- Expense Reporting
- Virus Removal
Certification
- CFR - Certified First Responder
- Licensed TCOLE - 2011-Present
- Firearm Training - 2011-Present
- PCI - Professional Certified Investigator
Timeline
Houston Police Officer
City Of Houston
05.2011 - 03.2024
Digital Marketing Intern
CMJ Enterprises
01.2008 - 12.2010
No Degree - Computer And Information Sciences
University of Houston
No Degree - General Studies
Texas Southern University
No Degree - Criminal Justice
University of Houston - Downtown
High School Diploma -
Klein High School