Arthlyn Bryan
Loganville
Summary
Results-driven Data Warehouse & Business Intelligence Developer with 8+ years of experience in designing and optimizing data processes. Demonstrated expertise in developing reports, managing data warehouses, and driving strategic decision-making. Proficient in ETL tools, reporting solutions, and database management. Strong collaboration skills with senior management, clients, and cross-functional teams. Proven track record of delivering high-quality results and exceeding expectations in a fast-paced and dynamic environment.
Overview
14
14
years of professional experience
Work History
Business Intelligence Developer II
SP Richards Co
07.2016 - Current
- Enhanced Data Warehouse efficiency through the design of process documents using ER and Data Flow diagrams.
- Optimized reports using Crystal Reports/Business Objects from Oracle, PostgreSQL, and SQL Server databases.
- Developed Power BI dashboards for performance trends and customer sales analysis, increasing visibility of key metrics by 30%.
- Managed ETL processes using Jitterbit Harmony and IBM DataStage, reducing processing time by 20%.
- Executed data extraction, transformation, and loading (ETL) using SQL scripts and database tools, improving data accuracy by 15%.
- Automated data operations with Unix/Linux shell scripts, resulting in a 25% reduction in manual effort.
- Led data migration, batch processing, and disaster recovery efforts, ensuring minimal downtime.
Technical Subject Matter Expert
Ericsson
03.2014 - 03.2016
- Designed and executed complex SQL queries for data analysis and reporting, improving decision-making efficiency by 20%.
- Managed SLA dashboards to track service performance, achieving a 95% SLA compliance rate.
- Oversaw ticketing tools (ITSM/Access Care) for efficient issue resolution, reducing issue resolution time by 15%.
- Presented data insights to stakeholders, facilitating informed decision-making.
Senior Application Specialist
Cable and Wireless Communications (LIME)
09.2011 - 02.2014
- Provided technical expertise in ITSM application development and administration, enhancing application performance by 10%.
- Developed analytical reports using TOAD, SQL, and Crystal Reports, improving data analysis capabilities.
- Managed configuration databases (CMDB) and IT Service Management processes, streamlining operations.
- Delivered regional training on service management tools, increasing user proficiency by 30%.
Education
Certificate - Database Management Essentials
University of Colorado
Certificate - Data Warehouse Concepts, Design and Data Integration
University of Colorado
Certificate - online 35 hours PMP Training
Master of Project Academy
Diploma - Computer Studies
University of Technology (UTECH)
Diploma - Management Studies
The Jamaican Institute of Management
B.S. Degree - Computing with Management Studies
University of Technology (UTECH)
09.2004
Skills
- Data Analysis
- Application Support
- Business Objects Reports
- SQL Developer
- Crystal Reports
- SQL Server Management Studio
- DB Visualizer
- Power BI
- ETL tools (Jitterbit Harmony, DataStage)
- TOAD
- Microsoft Excel
- Microsoft Word
- Microsoft Visio
- Microsoft Projects
- Microsoft Access
- Microsoft Teams
- PowerPoint
- ServiceNow
- Azure DevOps
Awards
- Certificate of Recognition, Most tickets resolved within Technology Enterprise Applications Department., Cable & Wireless Communications
- Certificate of Recognition, For contribution towards the implementation of the ITSM project., Cable & Wireless Communications
Timeline
Business Intelligence Developer II
SP Richards Co
07.2016 - Current
Technical Subject Matter Expert
Ericsson
03.2014 - 03.2016
Senior Application Specialist
Cable and Wireless Communications (LIME)
09.2011 - 02.2014
Certificate - Data Warehouse Concepts, Design and Data Integration
University of Colorado
Certificate - online 35 hours PMP Training
Master of Project Academy
Diploma - Computer Studies
University of Technology (UTECH)
Diploma - Management Studies
The Jamaican Institute of Management
Certificate - Database Management Essentials
University of Colorado
B.S. Degree - Computing with Management Studies
University of Technology (UTECH)
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