Arthricia McCluskey

I prepped and served hookahs for guests whom ordered them. I assured that the hookahs were properly placed together as well as made sure that they worked correctly for the guests.Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team. Followed all established restaurant practices and procedures. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

• Troubleshot and resolved mechanical issues that occurred during assembly.
• Performed daily maintenance and inspection of machinery to drive optimal performance.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by upselling higher-end products to customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Assisted customers in selecting menu items, answering questions and providing general information.
• Processed customer payments to accurately record transactions.
• Maintained clean and safe work environment.