Arthur Alsbrooks
Garland,TX
Summary
Seasoned service leader with experience managing field technicians, service contracts, and repair workflows for lift truck operations. Strong background in diagnostics, hydraulic systems, and customer service. Committed to safety compliance, team development, and efficient service delivery.
Overview
22
22
years of professional experience
Work History
Field Service Manager
Crown Lifts Trucks
Northlake, Texas
12.2019 - 02.2026
- Managed field service technicians across lift truck repair routes and customer sites.
- Coordinated dispatch schedules for Crown Lifts Trucks service calls and maintenance visits.
- Trained technicians on safety procedures, diagnostics, and customer communication to improve service quality and compliance.
- Provided customer accounts with timely service updates and equipment status reports to ensure transparency and satisfaction.
- Resolved service issues between technicians, customers, and shop teams.
- Enforced safety standards across field service operations and mobile repair work.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Delegated tasks to field technicians, enhancing overall productivity and service efficiency.
- Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
- Supervised assigned personnel by organizing and directing their daily tasks in field service operations.
- Managed daily activities of field service technicians by assigning tasks and monitoring progress.
- Reviewed repair orders, warranty claims, and service records for accuracy.
Field Service Technician
Crown Lift Trucks
Arlington, Texas
07.2014 - 12.2019
- Diagnosed Crown lift truck electrical and hydraulic faults at customer sites.
- Executed preventive maintenance following service manuals and dealer procedures to ensure equipment reliability.
- Repaired mast, brake, steering, and lift components on Crown trucks.
- Inspected forklifts to identify safety issues, worn parts, and necessary maintenance.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Managed mobile tools and parts inventory for field repairs, ensuring availability and readiness.
- Communicated repair status and findings with customers and service coordinators.
- Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
Wheeled Vehicle Mechanic
U.S. Army
Fort Carson, Colorado
07.2004 - 10.2012
- Repaired drivetrains, suspension parts, and hydraulic systems on wheeled vehicles.
- Diagnosed engine, brake, and electrical faults using Army technical manuals.
- Inspected Army tactical wheeled vehicles to identify mechanical and safety defects, ensuring operational readiness.
- Performed preventive maintenance on U.S. Army motor pool equipment to maintain functionality and reliability.
- Tested repaired vehicles for proper operation and road readiness.
- Replaced worn components to restore vehicle performance using hand tools, power tools, and diagnostic equipment.
- Completed three military deployments to Iraq during Operation Iraqi Freedom.
Education
Associate of Specialized Technology - Automotive/Diesel & EV Technology
Universal Technical Institute
Irving, TX07-2014
High School Diploma -
South Garland High School
Garland, TX06-2001
Skills
- Lift truck troubleshooting
- Hydraulic repair
- Fleet maintenance
- Service scheduling
- Service contract management
- Safety compliance
- Standard operating procedures
- Technical training
- Team leadership
- Conflict resolution
- Attention to detail
- Customer service
Timeline
Field Service Manager
Crown Lifts Trucks
12.2019 - 02.2026
Field Service Technician
Crown Lift Trucks
07.2014 - 12.2019
Wheeled Vehicle Mechanic
U.S. Army
07.2004 - 10.2012
Associate of Specialized Technology - Automotive/Diesel & EV Technology
Universal Technical Institute
High School Diploma -
South Garland High School