Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arthur Alvarez

Soledad,CA

Summary

Hardworking Meat Department Manager adept at providing customers with positive experience at every visit. Maintain stock on shelves and cold storage areas attractive with best meats. Offering [Number] years of experience managing meat department for busy grocery stores. Driven professional with excellent customer service, leadership and sales abilities. Extensive experience in retail environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

MEA

Inshape
10.2019 - Current
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cashier

Dicks Sporting Goods
07.2017 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.

Lumber Team Lead

Home Depot
01.2014 - 05.2017
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adjusted equipment to meet different productivity levels.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

GED -

Pinnacles High School
Soledad, CA
08.2006

Skills

Excellent Customer Service

Proficient Computer Skills

Can drive Forklift and Reach

Languages

Spanish
Native or Bilingual

Timeline

MEA

Inshape
10.2019 - Current

Cashier

Dicks Sporting Goods
07.2017 - 09.2019

Lumber Team Lead

Home Depot
01.2014 - 05.2017

GED -

Pinnacles High School

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Arthur Alvarez