Dylan Colborn
Antioch,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
MEA
MWG AAA
Concord, CA
11.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Sales, Sold Smart Home products. top 3 in the region for sales for the first quarter of the 2024 year.
- DMV transactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
ERS Battery Technician
MWG AAA
Concord, CA
05.2021 - 10.2021
- Used hand and power tools to work safely with different types of batteries.
- Installed automotive, commercial and marine batteries for customers.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Sale of batteries to AAA members.
Correctional Tech
County of San Luis Obispo
San Luis Obispo, CA
04.2019 - 11.2019
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Process paperwork for new arrests at the county jail.
Bail Agent
Aladdin Bail Bonds
San Luis Obispo, CA
08.2013 - 03.2019
- Assessed client's to pay fees and honor court's summons and verified that clients appeared for court hearings.
- Received and posted payments to loan accounts. Took payment and posted bond.
- Negotiated down payments after obtaining co-signors and running credit.
Parking Enforcement Officer
City Of Pismo Beach
Pismo Beach, CA
06.2010 - 05.2013
- Directed drivers to proper parking areas and enforced special parking restrictions.
- Maintained order, responded to emergencies and enforced federal and local laws.
- Patrolled premises regularly to maintain safety of employees and visitors.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Dispatcher
Crescent Trucks
Lathrop, CA
10.2000 - 11.2005
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
Shipping and Receiving Manager
Crescent Truck Lines
Lathrop, CA
07.1998 - 10.2000
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
Education
High School Diploma -
Tracy High School
Tracy, CA06-1993
Skills
- Organizational Skills
- Microsoft Office
- Computer Skills
- Teamwork and Collaboration
- Supervision and leadership
- Customer Relations
- Problem-Solving
- Self-Motivated
Accomplishments
- #3 in the East Bay Region for Smart Homes Sales in the first quarter of the 2024 calendar year.
References
References available upon request.
Timeline
MEA
MWG AAA
11.2021 - Current
ERS Battery Technician
MWG AAA
05.2021 - 10.2021
Correctional Tech
County of San Luis Obispo
04.2019 - 11.2019
Bail Agent
Aladdin Bail Bonds
08.2013 - 03.2019
Parking Enforcement Officer
City Of Pismo Beach
06.2010 - 05.2013
Dispatcher
Crescent Trucks
10.2000 - 11.2005
Shipping and Receiving Manager
Crescent Truck Lines
07.1998 - 10.2000
High School Diploma -
Tracy High School
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