Arthur Caruso
Wantage,NJ
Summary
Adept Field Service Technician with a proven track record at Ricoh USA, Inc, where I leveraged my mechanical background and exceptional teamwork skills to enhance copier performance and customer satisfaction. Mastered preventive maintenance and customer training, significantly improving equipment reliability and operational efficiency.
Overview
42
42
years of professional experience
Work History
Field Service Technician
Ricoh USA, Inc
Parsippany, NJ
08.1982 - 07.2024
- Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
- Assessed and identified issues and quickly resolved to restore functionality.
- Installed new systems and components according to service orders and manufacturer instructions.
- Analyzed wiring diagrams to gather repair information and procedures.
- Responded quickly to emergency service requests from customers.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
- Performed software updates on various types of copiers to keep them running at peak efficiency levels.
- Offered repair or service options to help customers make decisions.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Kept abreast of new technologies related to copier service by attending seminars, reading trade publications and researching online resources.
- Provided technical support for customers regarding copier operations and malfunctions.
- Performed preventative maintenance on copiers and other office equipment to ensure optimal performance.
- Provided training to new users on how to operate the different models of copiers available.
- Installed new copiers based on customer specifications and requirements.
- Diagnosed and repaired copier hardware problems such as paper jams, toner replacement, scanner failure, fuser unit malfunctioning and other mechanical issues.
- Assisted customers with setting up network connectivity for their copiers via Ethernet or Wi-Fi connections.
Education
Certificate For Electronics - Electronics
The Plaza School
Paramus, NJ06-1978
Skills
- Tool management
- Customer training
- Mechanical background
- Teamwork and coordination
- Equipment documentation
- Preventive Maintenance
- Courteous and professional
Affiliations
- My family fosters for a dog and cat rescue.
Timeline
Field Service Technician
Ricoh USA, Inc
08.1982 - 07.2024
Certificate For Electronics - Electronics
The Plaza School
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