Arthur Delgado
Miami,FL
Summary
Dedicated Front Office Supervisor with a proven track record in enhancing guest satisfaction, supervising staff, and managing operations. Expertise in problem-solving, effective communication, and implementing efficient scheduling practices to drive service quality.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Ihg Staybridge Suites
Miami, Florida
01.2025 - 02.2026
- Resolved guest inquiries and issues, contributing to increased overall satisfaction.
- Supervised front office staff and managed daily operations, ensuring a welcoming environment for community members.
- Implemented efficient scheduling practices to optimize staff coverage and service quality.
- Professionally handled customer complaints, fostering a positive experience for guests.
Front Office Supervisor
Lifehouse Little Havana
Miami, Florida
04.2024 - 09.2024
- Supervised front office staff and managed daily operations at a community-focused facility.
- Coordinated guest check-ins and check-outs to ensure smooth transitions.
- Trained new employees on front office procedures and customer service standards.
- Addressed guest inquiries and resolved issues to enhance overall satisfaction.
Front Office Receptionist
LifeHouse South of Fifth
Miami, Florida
05.2023 - 04.2024
- Greeted and assisted visitors with a friendly and professional demeanor.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments and maintained calendar for office personnel, optimizing time management and coordination.
- Maintained office supplies inventory, coordinating orders for daily operations.
Data Entry Auditor
Ecco Labs
Miami, Florida
01.2022 - 03.2023
- Reviewed data entry for accuracy and ensured compliance with company standards, enhancing data integrity.
- Documented data inconsistencies and discrepancies to support quality control and improve auditing processes.
- Utilized data management software to streamline auditing processes.
- Trained new team members on data entry protocols, fostering adherence to best practices.
Education
AA - Architecture
Miami Dade College
Miami, FL05-2026
Skills
- Customer service
- Issue handling
- Effective communication
- Multitasking proficiency
- Data entry
- Software proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Front Office Supervisor
Ihg Staybridge Suites
01.2025 - 02.2026
Front Office Supervisor
Lifehouse Little Havana
04.2024 - 09.2024
Front Office Receptionist
LifeHouse South of Fifth
05.2023 - 04.2024
Data Entry Auditor
Ecco Labs
01.2022 - 03.2023
AA - Architecture
Miami Dade College