Arthur Dukes III
Summary
Strategic Consulting Manager with extensive experience guiding development teams in Agile delivery for complex programs. Specializes in workflow optimization, delivery performance enhancement, and scalable Jira implementations. Engages stakeholders effectively, coaches teams, and drives continuous process improvement to boost productivity and achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program & Project Management Manager
Accenture
Arlington, VA
2023.12 - Current
- Led organizational change management activities for the implementation of Jira across a project of 100+ resources which included developing training materials, facilitating training and demo sessions for clients and developers, and driving stakeholder engagement to ensure successful adoption
- Coordinated data migration and validation activities, ensuring accurate transfer of 500+ stories, epics, tasks, and project artifacts for seamless project execution
- Mentored more than 35 developers on agile principles and best practices; resulting in a 10% monthsly increase in IT compliance standards over the first 4 month of using the tool across all project development teams
- Collaborated with cross-functional teams of testers, developers, and front-line managers to assess and enhance Jira capabilities with the project ranking top 8 across the entire organization
- Created and implemented Jira dashboard structure to present high-level metrics aligned with IT standards, facilitating adoption across 5+ development teams
- Led a team of Scrum Masters while managing the closeout of 250+ Technical Requirements and 80+ Business Requirements across 2 major client releases
- Created and maintained Jira automation rules that standardized the closeout of 100+ user stories, minimizing administrative overhead
- Designed & implemented new Jira backlog requirements for 130+ resources across 10 different sub teams improving backlog visibility, prioritization, and alignment with program
- Developed Confluence Wiki Pages & multiple job aids to ensure a seamless Jira transition period
- Developed and implemented strategies to document and track progress for 250+ user stories across 10 sub teams, enhancing visibility and accountability
- Developed 15+ high-level JQL queries used to enhance client metrics and reporting across 2 major client releases
- Created standardized documentation and tracking processes for 50+ user story types, enabling more efficient reporting
- Managed 3 teams consisting of 30+ developers and 5+ Scrum Masters
- Led weekly progress reviews across 3 development teams, providing stakeholders with updates on milestones, risks, and action items
- Briefed section chiefs on a weekly basis regarding Jira status, milestones, dependencies, process improvements, and issue resolution efforts
Business Process Development Specialist
Accenture
Arlington , VA
2021.12 - 2023.12
- Created and presented a 7-month repository migration timeline to senior management for 10 client sub teams and 130+ resources ensuring uninterrupted workflow and no operational impediments
- Administered access and permission controls for 130+ resources, ensuring appropriate security and compliance
- Implemented new scrum methodologies across 4 different development teams consisting of 40+ developers, improving collaboration, delivery efficiency, and agile adoption
- Developed and implemented strategies to document and track progress for 250+ user stories across 10 sub teams, ensuring alignment with project goals
- Refined tracking strategies, increasing visibility and progress monitoring for high-priority client work requests
- Partnered with Section Chiefs through Weekly Meetings to identify and implement process improvements across Scrum Master Team
- Designed and built 10+ dashboards and queries to enhance client metrics reporting and visibility
- Designed and developed multiple reports to effectively track and trace business requirements for major client releases, facilitating informed decision-making
- Drove strategic brainstorming efforts to identify and develop client growth opportunities within the documentation space
- Established weekly check-ins with the development team to track progress and ensure timely delivery of deliverables
Business & Technology Senior Analyst
Accenture
Arlington, VA
2019.12 - 2021.12
- Managed the end-to-end development and deployment of SharePoint sites, resulting in the successful creation of more than seven new sites
- Led legislative body of 20+ senior managers within TREAS, facilitating strategic decision-making and collaboration
- Collaborated with senior managers and executives to revise an outdated organizational charter, improving legislative guidance and operational efficiency
- Developed monthly newsletter to enhance client communications and keep stakeholders informed
- Maintained PTO tracker to ensure accurate resource forecasting and support resource planning efforts
- Led the development and delivery of Weekly and Monthly AFS Status Reports to support operational visibility and decision making
Business Operations Analyst
Accenture
Arlington, VA
2017.07 - 2019.12
- Improved onboarding efficiency across three large federal programs by producing 150+ client-facing resumes for client pre-approval during roll on process, ensuring smoother approvals and transitions
- Designed training materials for development and operations teams, streamlining processes and reducing time spent per week by 20%
- Coordinated logistics, developed presentation materials, and facilitated quarterly all-hands meetings for 100+ employees, enhancing project compliance by over 25% through effective policy and procedure adherence.
- Monitored and presented quarterly financial goals to leadership, ensuring project alignment with targets.
Fixed Income Derivative Operations
Morgan Stanley
Baltimore, Maryland
2016.05 - 2016.08
- Presented new software to MDs and SMs, demonstrating potential for reallocating funds and enhancing operational efficiency
- Secured full-time position after completing internship
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MD2017-05
Skills
- Program/Project Management
- Requirements Management
- Change Management
- Jira Management
- Agile
- Agile Leadership
- Agile Tools
- Business Process Design & Implementation
- Jira Management
- Stakeholder Management
- Client Relationship Management
- Team Development
Certification
- ICP - Agile Coaching Certificate
- ICP - Agile Team Facilitation
- ICP - Certified Professional
Timeline
Program & Project Management Manager
Accenture
2023.12 - Current
Business Process Development Specialist
Accenture
2021.12 - 2023.12
Business & Technology Senior Analyst
Accenture
2019.12 - 2021.12
Business Operations Analyst
Accenture
2017.07 - 2019.12
Fixed Income Derivative Operations
Morgan Stanley
2016.05 - 2016.08
Bachelor of Science - Business Administration
Morgan State University