Arthur Evans, MLIS
Rockville,MD
Summary
IT and risk management professional with over 8 years of technical support experience and a solid background in customer service and system troubleshooting. Skilled in enterprise hardware/software solutions, cybersecurity risk analysis, and customer-focused problem-solving. Currently self-employed, providing B2C technical support services. Passionate about leveraging certifications and technical skills to deliver exceptional service and optimize client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Self-Employed
Rockville, MD
06.2024 - Current
- Provide personalized B2C technical support for hardware and software troubleshooting
- Assist clients with VOIP application setup, remote access tools, and cybersecurity solutions
- Deliver customer training and optimize processes for long-term technical stability
Risk Management Analyst
Choice Hotels International
Rockville, MD
07.2021 - 06.2024
- Managed risk metrics and enterprise insurance policies, including cybersecurity and liability domains
- Provided IT support and resolved hardware/software issues for cross-functional teams
- Spearheaded onboarding of systems and conducted training for technical readiness
Policy Service Representative
Contemporary Insurance Services, Inc.
Silver Spring, MD
01.2020 - 07.2020
- Processed policy updates and renewals, ensuring compliance with insurance regulations
- Delivered technical support and staff training on insurance platforms
Underwriter Technician
The Trust
Rockville, MD
12.2017 - 10.2019
- Delivered IT and AV support for enterprise system upgrades and remote setups
- Supported conference technology setups and maintained system reliability
Account Executive/Manager
State Farm Insurance Agency
Washington, D.C.
03.2015 - 03.2016
- Trained colleagues on insurance platforms and ensured customer satisfaction
Paralegal
Nave & Associates, PLLC
Washington, D.C.
11.2013 - 03.2015
- Supported system transitions for claim management and investigated insurance claims
Education
Bachelor of Business Administration -
DeVry University
01.2025
High School Diploma -
Largo High School
Largo, MD01.2003
Skills
- Enterprise software/hardware troubleshooting
- Remote access tools
- VOIP application support
- Cybersecurity risk analysis and mitigation
- Communication and technical training
- Process optimization
- Customer onboarding
- Remote desktop services and support
- Application installations
- Hardware configuration
- Account management
- Advanced troubleshooting
- Application support
- Operating systems
- Remote IT implementation
Certification
- Management Liability Insurance Specialist (Designation), IRMI, 10/01/21
- Cyber and Privacy Liability Exposures and How to Insure Them, IRMI, 10/01/21
- Fiduciary Liability: Exposures and Insurance, IRMI, 10/01/21
- How to Insure Directors and Officers (D&O) Liabilities, IRMI, 10/01/21
- AI, Social Engineering, and Alternative Markets, IRMI, 06/01/24
- Property Insurance for Contractors, IRMI, 08/01/24
- Certified Professional, Life and Health Insurance Program (CPLHI), State of Maryland, 02/01/21
- CompTIA Advanced Security Practitioner (CASP), CompTIA, 12/01/20, 12/01/23
Skills
Enterprise software/hardware troubleshooting (Citrix, Vertafore), Remote access tools (TeamViewer, Zoom, Skype), VOIP application support (mobile and desktop), Cybersecurity risk analysis and mitigation, Communication and technical training, Process optimization and customer onboarding
Timeline
Technical Support Specialist
Self-Employed
06.2024 - Current
Risk Management Analyst
Choice Hotels International
07.2021 - 06.2024
Policy Service Representative
Contemporary Insurance Services, Inc.
01.2020 - 07.2020
Underwriter Technician
The Trust
12.2017 - 10.2019
Account Executive/Manager
State Farm Insurance Agency
03.2015 - 03.2016
Paralegal
Nave & Associates, PLLC
11.2013 - 03.2015
Bachelor of Business Administration -
DeVry University
High School Diploma -
Largo High School