Results-driven Operations and Program Management professional with 10+ years of experience in leading teams and enhancing organizational performance across government, healthcare, military, and nonprofit sectors. Expertise in program coordination, process improvement, compliance, and cross-functional collaboration. Proven ability to build efficient systems, manage complex projects, and deliver solutions that elevate organizational effectiveness.
Work History
Coordinator – Crisis Support
6 Months
Bexar County Economic and Community Development | 11.2025 - 05.2026
Coordinated departmental emergency response operations as primary liaison to Emergency Operations Center (EOC) activations, supporting disaster response, resource deployment, and field team coordination.
Led operational communication flow between field teams and command structures to improve deployment efficiency, reduce conflicting directives, and strengthen situational awareness.
Standardized emergency preparedness SOPs for EOC operations, volunteer response, fire, flood, and inclement weather procedures to enhance overall readiness.
Advanced departmental readiness by establishing training initiatives for CPR/First Aid, workplace safety, active shooter response, and de-escalation programming.
Developed, revised, and standardized multiple emergency preparedness SOPs, including EOC operations, volunteer response, fire, flood, and inclement weather procedures.
Expanded volunteer operational capacity through structured briefings and coordination, increasing response effectiveness during crisis situations.
Implemented tracking tools and standardized processes to enhance operational accountability and improve resource visibility for decision-making.
Staff Development Coordinator
2 Years 1 Month
Coastal Plains Integrated Health | 07.2023 - 08.2025
Designed and implemented training for 500+ staff across mental health, intellectual and developmental disabilities (IDD), and integrated care programs.
Administered Relias LMS, managed assignments, tracked completions, and generated leadership reports, ensuring audit readiness and regulatory compliance.
Delivered e-learning modules, webinars, and live in-person workshops, providing flexibility for multi-location staff and meeting diverse learning needs.
Delivered e-learning modules, webinars, and in-person workshops, enhancing flexibility for multi-location staff and accommodating diverse learning needs.
Administered the Relias LMS, managing assignments, tracking completions, and generating leadership reports to ensure audit readiness and regulatory compliance.
Designed and facilitated performance management workshops for supervisors and directors, enhancing coaching effectiveness and employee development practices.
Supported succession planning initiatives and employee development pathways, helping leadership identify growth opportunities and prepare staff for advancement into key organizational roles.
Directed outreach across 11 counties, connecting veterans with housing, employment, and healthcare resources.
Coordinated grant writing and compliance reporting, ensuring program funding and consistent service delivery.
Organized community events and built employer partnerships, enhancing program's visibility and access across the region.
Police Communications Officer
1 Year 9 Months
Texas A&M University Corpus Christi | 09.2020 - 06.2022
Coordinated emergency and non-emergency dispatch for campus of 10,000+ students and staff, ensuring timely response from law enforcement and first responders.
Utilized state and national law enforcement databases to provide critical support for active investigations.
Monitored CCTV and security systems to provide real-time situational awareness during active incidents.
Conservatorship Specialist II
2 Years 1 Month
Texas Dept. of Family & Protective Services | 05.2018 - 06.2020
Managed child welfare caseload with court-mandated interventions to ensure child safety and compliance with legal requirements.
Coordinated with legal, medical, and family stakeholders to develop and implement effective safety and permanency plans.
Evaluated and monitored conservatorship cases to ensure compliance with legal standards and agency policies.
Collaborated with interdisciplinary teams to develop individualized service plans for clients under conservatorship.
Conducted thorough assessments of client needs, vulnerabilities, and strengths to inform case management strategies.
Environmental Technician III
2 Years 1 Month
Kleinfelder | 04.2016 - 05.2018
Conducted environmental testing and sampling, supervised remediation projects to ensure effective site management.
Monitored and ensured compliance with state and federal environmental regulations, contributing to project integrity.
Conducted environmental assessments to ensure compliance with regulatory standards.
Monitored and analyzed site conditions, identifying potential environmental hazards.
Developed and implemented remediation strategies for contaminated sites.
Close Quarters Combat Instructor / Senior Scout Observer
15 Years
U.S. Army (Active/Guard) | 01.2001 - 01.2016
Trained and developed 500+ soldiers in land navigation, reconnaissance, close quarters combat, and tactical movement.
Created and delivered senior scout annexes during mission briefs. Informed Captains and senior NCOs with precise technical details.
Directed readiness programs to ensure compliance with Army standards and operational certifications, enhancing overall unit readiness across multiple units.
Provided specialized training for foreign partner forces, including Guatemalan SOF, strengthening coalition operations.
Maintained accuracy and composure under pressure in high-stakes environments with zero tolerance for error.
Field Chemist
1 Year
Tradebe Environmental | 01.2014 - 01.2015
Classified and packaged hazardous waste to ensure safe and compliant transport.
Ensured adherence to DOT and EPA safety standards to mitigate environmental risks.
Conducted on-site analysis of hazardous materials to ensure compliance with environmental regulations.
Developed and implemented sampling protocols for waste characterization and treatment processes.
Led training sessions for staff on safety procedures and proper handling of chemical substances.
Second Shift Duty Lieutenant
4 Years
Securiguard Inc. | 01.2007 - 01.2011
Supervised operations for 16 staff across 5 posts, ensuring safety and security for 800+ personnel.
Authored daily reports and coordinated incident responses to maintain operational readiness.
Led security operations to ensure safety and compliance across multiple sites.
Developed and implemented training programs for new security personnel.
Coordinated incident response efforts, minimizing risk and enhancing team efficiency.
Education
Master of Science - Clinical Mental Health Counseling
Texas A&M University Corpus Christi | Corpus Christi, TX | 08-2026
In Progress
Bachelor of Science - Criminology
Texas A&M University Kingsville | Kingsville, TX
Skills
Training Facilitation
E-learning design
Instructional Design
Curriculum Development
Needs analysis
Program Evaluation
Compliance Training
Organizational Development
Talent Development
Workforce Development
Onboarding process
Leadership Development
Performance Management
Succession Planning
Change Management
Behavioral Health Training
Public Speaking
Behavioral Health Training
Affiliations
75th Ranger Regiment Association
Long Range Reconnaissance Association
CSI - Member
Certification
Certified Instructor: CPR/First Aid/AED
Mental Health First Aid - Instructor
Satori Alternatives for Managing Aggression (De-Escalation) - Facilitator
ASIST - Trained
QMHP
Crisis Intervention & De-escalation Training
Learning Management System (Relias) Administration
Timeline
Coordinator – Crisis Support
Bexar County Economic and Community Development
11.2025 - 05.2026Read More
Staff Development Coordinator
Coastal Plains Integrated Health
07.2023 - 08.2025Read More
Veterans Program Coordinator
Texas Veterans Network / AACOG
06.2022 - 03.2023Read More
Police Communications Officer
Texas A&M University Corpus Christi
09.2020 - 06.2022Read More
Conservatorship Specialist II
Texas Dept. of Family & Protective Services
05.2018 - 06.2020Read More
Environmental Technician III
Kleinfelder
04.2016 - 05.2018Read More
Field Chemist
Tradebe Environmental
01.2014 - 01.2015Read More
Second Shift Duty Lieutenant
Securiguard Inc.
01.2007 - 01.2011Read More
Close Quarters Combat Instructor / Senior Scout Observer
U.S. Army (Active/Guard)
01.2001 - 01.2016Read More
Texas A&M University Kingsville
Bachelor of Science from Criminology
Read More
Texas A&M University Corpus Christi
Master of Science from Clinical Mental Health Counseling
Crisis Prevention Coordinator at Department Of Disabilities And Special NeedsCrisis Prevention Coordinator at Department Of Disabilities And Special Needs