Audrey Dang
Santa Cruz,CA
Summary
Empathetic communicator with strong crisis intervention skills, delivering impactful support in high-pressure situations. Proven ability to develop coping strategies and enhance team collaboration.
Overview
4
4
years of professional experience
Work History
Crisis Textline Counselor
Crisis Textline
Santa Cruz, CA
08.2025 - Current
- Provided crisis support through text-based communication with individuals in distress.
- Assessed emotional needs and delivered empathetic responses to texters.
- Collaborated with team members to improve response strategies and techniques.
- Utilized active listening skills to understand and validate client experiences.
- Initiated contact with EMS when needed
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
Barista
Starbucks
Huntington Beach, CA
10.2024 - 08.2025
- Maintained cleanliness and organization of the workspace and equipment.
- Operated cash register and processed customer transactions accurately.
- Followed health and safety guidelines to ensure food safety standards.
- Engaged in ongoing training to enhance product knowledge and skills.
Babysitter
Ho Family
Huntington Beach, CA
09.2024 - 08.2025
- Supervised children in a safe and engaging environment during playtime.
- Prepared nutritious meals and snacks according to dietary restrictions.
- Implemented behavior management techniques to promote positive interactions among children.
- Managed schedules, including nap times, playtimes, and outings for children.
- Assisted with homework support, piano lessons, encouraging academic growth through guidance and patience.
Associated Students of Orange Coast College
Orange Coast College
Costa Mesa, California
09.2023 - 05.2024
- Worked in the Orange and Blue Spirit Crew Sub-Committee
- Orchestrated sporting pre-game events to boost school spirit
- Budgeting and planning events
ARC Peer Notetaker
Orange Coast College
Costa Mesa, California
08.2023 - 05.2024
- Attended lectures and recorded comprehensive notes for diverse subjects.
- Organized and labeled notes for easy access by peers.
- Ensured notes were distributed timely to classmates in need.
- Utilized digital tools to enhance note-taking efficiency and clarity.
National Honor Society Tutor
Huntington Beach High School
Huntington Beach
09.2021 - 06.2023
- Facilitated engaging tutoring sessions in various subjects.
- Provided constructive feedback to students on their academic performance.
- Created instructional materials to enhance learning experiences.
- Helped students review and understand previous lessons to make connection with new lesson.
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, California, CA05.2027
Associate of Arts - Psychology
Orange Coast College
Costa Mesa, CA05.2025
Skills
- Crisis intervention
- Active listening
- Emotional assessment
- Customer service
- Team collaboration
- Training facilitation
Research
- Community College Stigma: Evaluating the Predictive Roles of Grit, Academic Self-Concept, and Imposter Phenomenon
- Co-authored paper in APA-format with literature review, methodology, results, and discussion sections; accepted for publication is Psi Beta National Research Journal (2025)
- Conducted a multiple regression analysis through SPSS
- Presented at OCC Giles Brown T. Research Symposium
Timeline
Crisis Textline Counselor
Crisis Textline
08.2025 - Current
Barista
Starbucks
10.2024 - 08.2025
Babysitter
Ho Family
09.2024 - 08.2025
Associated Students of Orange Coast College
Orange Coast College
09.2023 - 05.2024
ARC Peer Notetaker
Orange Coast College
08.2023 - 05.2024
National Honor Society Tutor
Huntington Beach High School
09.2021 - 06.2023
Bachelor of Arts - Psychology
University of California, Santa Cruz
Associate of Arts - Psychology
Orange Coast College