Rafikia Guillory
Houson,TX
Summary
Dedicated crisis intervention professional with expertise in client advocacy and mental health support. Known for effective communication and empathy, driving positive client outcomes through tailored care plans and resource education.
Overview
20
20
years of professional experience
Work History
Crisis Line Counselor
Harris Center For Mental Health and IDD
Houston, TX
07.2016 - Current
- Provide crisis intervention and conflict resolution strategies in high-stress situations.
- Educate clients and families on mental health resources and community services available.
- Educate clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improve client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Care Coordinator
Harris Center for Mental Illness and IDD
Houston, TX
11.2005 - 06.2016
- Coordinated care plans for individuals with mental illness and intellectual developmental disabilities.
- Facilitated communication between clients, families, and healthcare providers to enhance service delivery.
- Developed resource materials to educate clients on available mental health services.
- Monitored client progress and adjusted care plans based on evolving needs and feedback.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Education
Master of Science - Social Work
University of Houston
Houston, TX08-2004
Bachelor of Science - Psychology
Southern University And A&M College
Baton Rouge, LA06-2001
Skills
- Proficient in client intake assessments
- Counseling
- HIPAA
- Mental health support
- Self-care strategies
- Building rapport
- Client advocacy
- Crisis intervention techniques
- Crisis response
- Treatment Planning
- Intake assessments
- Expertise in crisis intervention techniques
- Crisis intervention
Timeline
Crisis Line Counselor
Harris Center For Mental Health and IDD
07.2016 - Current
Care Coordinator
Harris Center for Mental Illness and IDD
11.2005 - 06.2016
Master of Science - Social Work
University of Houston
Bachelor of Science - Psychology
Southern University And A&M College