Summary
Overview
Work History
Education
Skills
Certification
Summary of Qualifications
Timeline
Generic

Lisa Gonzales

Summary

Dedicated community healthcare professional with over 10 years of experience, committed to serving individuals facing Crisis, homelessness and seeking mental health care. Seeking a leadership position where I can utilize my expertise to supervise and support a team, ensuring the delivery of high-quality care and services to our community.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

988-Crisis Line Counselor

WellSpace Health
11.2024 - Current
  • Crisis intervention and emotional support
  • Conduct Risk Assessments
  • Develop Safety Plans
  • Offer mental Health Information and referrals
  • De-escalate Crisis Situations
  • Intervene to help suicidal individuals
  • Engage with other professional Agencies in the community
  • Guided clients in developing skills and strategies for dealing with problems.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.

FSRP Case Manager/ Housing Locator

Sustainable Wellness Solutions
06.2024 - Current
  • Provided comprehensive case management services, including creating client-centered treatment plans.
  • Collaborated with housing programs and supported clients in obtaining and maintaining housing.
  • Connected clients to healthcare and substance abuse treatment services.
  • Maintained accurate client records in various database systems.

Cal-Aim Housing Navigator, Supervisor

WellSpace Health
04.2023 - 06.2024
  • Provide direct supervision, training, and mentoring to Housing Navigator case managers and staff.
  • Collaborate with case managers to develop and monitor SMART treatment plans.
  • Ensure adherence to departmental and organizational policies and procedures.
  • Collect and interpret required data, and provide timely feedback through performance evaluations and correction plans.
  • Respond to emergencies and immediate issues after hours.
  • Corresponds with Health Care Plans
  • Weekly Collaboration meetings with health care plans
  • CalAim Knowledge

Lead Intensive Case Manager

WellSpace Health
01.2021 - 04.2023
  • Maintained personal caseload while supporting staff with theirs.
  • Delegated tasks and addressed crises collaboratively.
  • Submitted monthly staff reports and attended case conferences with DHA.
  • Established and enforced expectations for housing agencies and case management teams.
  • Maintained accurate client records on multiple database systems.
  • Created Treatment Plans with clients
  • Connected clients to all resources to be successful in community
  • Collaborate with clients until released from jail/ prison
  • Outreach in community

Intensive Case Manager

WellSpace Health
04.2018 - 12.2020
  • Provided comprehensive case management services, including creating client-centered treatment plans.
  • Collaborated with housing programs and supported clients in obtaining and maintaining housing.
  • Connected clients to healthcare and substance abuse treatment services.
  • Maintained accurate client records in various database systems.

ED Navigator / Case Manager

WellSpace Health
04.2016 - 04.2018
  • Assisted clients in navigating the healthcare system and accessing housing resources.
  • Worked in conjunction with Sutter Roseville Medical Center and Kaiser Permanent, South Sacramento.
  • Scheduled ED patients with follow-up appointments with primary care physician.
  • Provided case management support to clients leaving Emergency Room
  • Supported clients with navigating the healthcare system with the goal of decreasing frequent visits to the ER.
  • Connected clients to shelters and room and board shelter to initiate permanent housing process.
  • Submitted quarterly reports necessary to maintain funding.
  • collaborate with hospital for a safe discharge for clients

Case Manager / Case Manager

WellSpace Health
03.2015 - 12.2015
  • Provided comprehensive case management services to clients within the T3/HART program.
  • Conducted intake assessments, developed treatment plans, and facilitated client appointments.
  • Acted as a liaison between clients, services, and program stakeholders.
  • Met with clients on a weekly basis to discuss treatment plan, goals, and concerns.
  • Supported clients living in PSH locations.
  • Transported clients to mental health and medical appointments.
  • Completed quarterly reports due to upper management in a timely manner.
  • Made recommendations to executive team for clients and completed thorough evaluation of client needs.

Education

GED -

Sacramento Skills And Business Center
Sacramento
06-1994

Skills

  • Organizational Skills
  • Team Collaboration
  • Critical Thinking and Problem-Solving
  • Decision Making
  • Flexibility and Adaptability
  • Skilled in intake interviewing
  • Crisis Counseling
  • Mental health support
  • HIPAA
  • Self-care strategies
  • Building rapport in the community
  • Crisis response
  • Treatment plans
  • Suicide prevention
  • Intake assessments
  • Crisis intervention
  • Motivational interviewing
  • Social work
  • Case management proficiency
  • Community resources specialist
  • Suicide risk assessments
  • Time management
  • Team collaboration
  • Decision-making
  • Documentation and reporting
  • Conflict resolution
  • Outreach

Certification

  • Intensive Case Management Services Certification, Sacramento County Homeless Services Training Academy, May 2019
  • Basic Life Support Provider, American Heart Association, May 2023, November 2024
  • Narcan Nasal Spray Training, September 2023
  • QPR Suicide Prevention Gatekeeper Program, November 2023
  • Adult Mental Health First Aid USA, National Council for Mental Wellbeing, February 2024

Summary of Qualifications

  • Proven track record of providing exceptional support to diverse client populations, demonstrating strong interpersonal and customer service skills.
  • Skilled in supervising and mentoring teams, with a focus on maintaining organizational policies and procedures.
  • Proficient in implementing evidence-based practices such as Harm Reduction, Motivational Interviewing, and Trauma-Informed Care to address complex client needs.
  • Experienced in data analysis, decision-making, and risk management to prioritize client welfare and safety.
  • Possess strong administrative and supervisory skills with meticulous attention to detail in fast-paced environments.

Timeline

988-Crisis Line Counselor

WellSpace Health
11.2024 - Current

FSRP Case Manager/ Housing Locator

Sustainable Wellness Solutions
06.2024 - Current

Cal-Aim Housing Navigator, Supervisor

WellSpace Health
04.2023 - 06.2024

Lead Intensive Case Manager

WellSpace Health
01.2021 - 04.2023

Intensive Case Manager

WellSpace Health
04.2018 - 12.2020

ED Navigator / Case Manager

WellSpace Health
04.2016 - 04.2018

Case Manager / Case Manager

WellSpace Health
03.2015 - 12.2015

GED -

Sacramento Skills And Business Center

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Lisa Gonzales