William Franklyn
Mental Health Professional
Houston,TX
Summary
Skilled Crisis Line Counselor with 7+ years of experience with The Harris Center for Mental Health and IDD, enhancing client satisfaction through empathy and effective crisis intervention. Expert in mental health support and empathic communication, can excel in fast-paced environments, demonstrating exceptional problem-solving abilities and time management skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Crisis Line Counselor
The Harris Center For Mental Health And IDD
Houston, TX
01.2017 - Current
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- WorkingProvided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Provided crisis intervention services, offering immediate support and stabilization.
- Supported individuals dealing with mental health and emotional issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Maintained accurate documentation of client interactions and assessments while working in a fast-paced environment.
Security Officer
Allied Universal Security Services
03.2015 - 01.2017
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to property management and/or law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted employees and guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment, patrolling premises, and threat analysis.
Security Officer
Securitas Security Services USA
08.2012 - 03.2015
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cashier
Walmart
01.2012 - 07.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Food Service Worker
Texas Tech Hospitality Services
09.2010 - 12.2011
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Developed and maintained positive relationships with customers to enhance service.
Security Officer
Champions National Security
03.2008 - 05.2010
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports of all security breaches and investigations.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX 05.2001 -
Associate of Arts -
Lone Star College System
Spring, TX 05.2001 -
High School Diploma -
Klein Forest High School
Houston, TX 05.2001 -
Skills
Crisis Intervention
Mental Health Support
Empathy Development
Building rapport
Suicide Prevention
Documentation And Reporting
Problem-solving abilities
Time Management
Professional Communication
Timeline
Crisis Line Counselor
The Harris Center For Mental Health And IDD
01.2017 - Current
Security Officer
Allied Universal Security Services
03.2015 - 01.2017
Security Officer
Securitas Security Services USA
08.2012 - 03.2015
Cashier
Walmart
01.2012 - 07.2012
Food Service Worker
Texas Tech Hospitality Services
09.2010 - 12.2011
Security Officer
Champions National Security
03.2008 - 05.2010
Bachelor of Science - Psychology
Sam Houston State University
05.2001 -
Associate of Arts -
Lone Star College System
05.2001 -
High School Diploma -
Klein Forest High School
05.2001 -
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