ALLYSON SILAS
The Harris Center for Mental Health And IDD
Houston,TX
14
years of professional experience
1
Certification
Compassionate Master’s graduate from a COAMFTE-accredited Marriage and Family Therapy program skilled in crisis intervention and therapeutic alliance building. Demonstrates strong communication and conflict resolution abilities while maintaining composure in high-pressure situations. Committed to supporting individuals, couples, and families through challenges and providing empathetic, client-centered care.
Work History
Crisis Line Counselor
8 Years 10 Months- Utilized active listening and problem-solving to connect with patients and caregivers, effectively addressing concerns and fostering trust.
- Assessed calls diligently using the Crisis Line Comprehensive Framework tool to ensure appropriate response and support.
- Utilized active listening and collaborative problem-solving daily to connect with patients and caregivers to address concerns.
- Accurately and thoroughly assess appropriate calls using the Crisis Line Comprehensive Framework tool.
- Created personalized safety plans aimed at preventing potential crises and ensuring individual well-being. to lower risk of crisis
- Answered calls promptly and professionally for multiple crisis lines, providing critical support to diverse populations across 50 counties.
Graduate Student Intern
11 Months- Conducted biopsychosocial assessments to inform individualized treatment planning.
- Documented progress notes and case records in compliance with confidentiality standards.
- Maintained detailed case notes and records in compliance with ethical standards and legal requirements.
- Collaborated with supervisors to review cases, refine interventions, and strengthen clinical outcomes.
- Developed treatment goals aligned with client needs, strengths, and family systems dynamics.
- Referred clients to community resources, coordinating continuity of care across services.
- Enhanced client relationships by providing empathetic and supportive counseling services for individuals, couples, and families.
- Facilitated group therapy sessions for clients experiencing similar challenges to encourage peer support and shared learning experiences.
- Promoted healthy relationship dynamics through the teaching of effective communication strategies and boundary-setting techniques.
- Built trust with diverse populations by demonstrating cultural competency in the delivery of therapy services.
- Fostered a safe therapeutic environment where clients felt comfortable discussing sensitive topics openly without fear of judgment or criticism.
- Educated clients on addiction's impact on physical, mental, social, and emotional well-being, promoting greater self-awareness and motivation for change.
- Led psychoeducational discussions promoting coping skills, accountability, and healthy communication to foster youth and DWI/Drug Court clients.
- Monitored attendance, participation, and group dynamics to adjust counseling approaches.
Customer Relations Representative
3 Years 3 Months- Engaged customers by applying effective selling skills and presenting tailored solutions.
- Strengthened customer relationships by actively listening to concerns and prioritizing service requirements.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Documented customer call details to ensure accurate follow-up and resolution. and solutions provided into internal database.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Collaborated with customers, management, and sales team to understand needs and recommend suitable solutions.
Student Internship
4 Months- Reported back to the instructor to receive day-to-day tasks and responsibilities.
- Communicated with guardians, authorized personnel, and juveniles via phone, email, or in-person to ensure compliance with court orders.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Collaborated with faculty and staff, incorporating feedback for continuous improvement.
Education
Master of Science - Marriage And Family Therapy
- President's List [Winter 2024 and Spring 2024]
- Delta Kappa, The International Marriage and Family Therapy Honor Society
- National Society of Leadership and Success
- GPA: 3.9
Bachelor of Science - Psychology
Certification of Systemic Couple & Family Therapy - Counseling
Skills
Crisis Response
Suicide Prevention
Crisis Assessment
Active Listening
Building Rapport
Collaborative Problem-Solving
Risk assessment
Counseling
Intake interviewing
Critical Thinking
Compassionate care
Interpersonal Skills
Certification
Qualifies Mental Health Professional, CPR certified, Applied Suicide Intervention Skills Training (ASIST)
Timeline
Graduate Student Intern
Counseling Center Of Montgomery County
04.2025 - 03.2026Read More
Crisis Line Counselor
The Harris Center for Mental Health And IDD
06.2017 - 04.2026Read More
Customer Relations Representative
Men's Wearhouse
07.2013 - 10.2016Read More
Student Internship
Harris County Juvenile Probation Department
01.2012 - 05.2012Read More
University of Houston - Downtown
Bachelor of Science from Psychology
Read More
Capella University
Master of Science from Marriage And Family Therapy
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Capella University
Certification of Systemic Couple & Family Therapy from Counseling
Read More